Lily Ngarambe

• Ensure the company's goals and objectives align with the local market conditions, customer needs, and regulatory environment. This includes conducting market analysis, advising on customer acquisition and product expansion, developing and executing the operational strategy for the market.
• Establish strong banking and payment service provider (PSP) networks, including; undertaking bank account applications with reputable banks and acquiring PSPs for integration with the company; structuring bank accounts and PSP usage for backup needs; and maintaining business relationships with the banks and payment service providers.
• Controlled costs to keep business operating within budget and increase profits.
• Contribute to the company's revenue by acquiring high-value commercial clients for B2B and commercial transactions; supporting these clients through the onboarding process and maintaining cordial business relationships with the clients and other high-value clients as may be assigned occasionally, within the market.
• Collaborate with the legal team to actively engage and lobby for regulations and licensing within the market. Maintain professional relationships with regulators and relevant government agencies.
• Oversee daily business operations in the market and ensure seamless operation. Conduct quarterly app testing and continuously monitor app performance to identify malfunctions and bugs that require immediate fixes to prevent financial losses.
• Identify and resolve issues or challenges that may arise in the market and report to the VP of operations and other relevant parties.
• Set and monitor the operational budget, revenue, and expenses for the country. Develop effective marketing and sales strategies as well as increase brand recognition. Advise on events or promotional activities for commercial clients and retail customer acquisition in the country. Undertake community service programs as may be approved by the business.
• Build and sustain relationships with key stakeholders, regulators, relevant government authorities, business associations and the media, representing the company and acting as the face of the brand.
• Collaborate and support the other functions within the market.
• Manage cross-functional and multicultural teams. Encourage a positive company culture by organizing regular meetups and team bonding events.

• Support the coordination of HSS-MAG activities through follow up and facilitation of the Board of Directors (BoD) resolutions at central and decentralized levels.
• Managing the recruitment process - In charge of all budgeting and finance operations.
• Support the HSS-MAG Secretariat in preparing for and facilitating BoD meetings and in implementing BoD resolutions.
• Communicate questions, concerns, or challenges raised by members to the BoD.
• Promote HSS-MAG project growth, decentralization, and efficient management, bringing quality services closer to its beneficiaries.
• Ensure compliance with the Ministry of Health's regulations, work policy, and strategies, as well as ethical requirements.
• Draft HSS-MAG strategy, planning, and communication documents.
• Contribute to innovative solutions for HSS-MAG member growth.
• Participate in negotiations with stakeholders.
• Collaborate with the Directorate General of Planning, Health Financing, and Information Systems to support continued roll-out and improvement of HSS-MAG project.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Responded to requests for information on materials to inquiring parties.
• Established rapport and engaged with stakeholders to build lasting professional relationships.
• Kept corporate and client information confidential, adhering to data safety measures.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Developed and implemented project plans and budgets to ensure successful execution.
• Facilitated workshops to collect project requirements and user feedback.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Monitored project progress, identified risks and took corrective action as needed.

• Ensuring effective field design research moderation and note taking (Focus groups and In-depth interviews).
• Actively providing suggestions to improve the design research tool.
• Noting any issues that arise during design research and sharing them with the Designer/Research Lead/Senior Researcher.
• Communicate with the Designer, Research Lead and senior Researcher on the daily progress of the work and problems/challenges encountered on the field.
• Store all signed copies of informed consent and assent forms, and incentive forms.
• Gathered and organized information for research purposes.
• Detailed study findings and updated research upon new discoveries.
• Worked as member of integrated project team in highly collaborative work environment.
• Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.

Company Overview: SFH Rwanda was established in 2012 following a partnership arrangement between Population Services International (PSI), the Government of Rwanda (through the Ministry of Health) and USAID.

• Conducting research on adolescents aged 10-21 in the Western region in the field of sexual health reproductive health.
• Collecting both quantitative (using Kobo tool) and qualitative data from the respondents.
• Analyzing data and providing reports to SFH.
• Gathered and organized information for research purposes.
• Worked as member of integrated project team in highly collaborative work environment.
• Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.

• Followed established auditing processes to meet internal and regulatory requirements.
• Identified various risks and errors to propose corrective action to decision makers.
• Handled planning and budgeting for audit engagements.
• Prepared working papers, reports and supporting documentation for audit findings.
• Consulted decision-makers to gather information and, resolve audit-related problems.
• Analyzed accounting systems for efficiency and effectiveness.
• Performed auditing work in accordance with rigorous auditing standards and principles.
• Met with clients to identify and assess business controls, risks, and workflow inefficiencies.
• Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
• Gathered and analyzed financial data to determine improvement efforts.
• Identified management control weaknesses and provided value added suggestions for remediation.
• Conducted financial, compliance and operational audits.
• Developed and implemented corrective actions to bring business areas in line with standards.

• Fosters beneficial relationships with business partners, potential clients, shareholders, stakeholders and business contacts in order to attract new business and enhancing organization reputation.
• Evaluates, determines, and realizes quarterly business growth goals.
• Represents the company at trade organizations, on committees, and during board meetings, when necessary.
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising and events planning e.g. I was part of the World Economic Forum planning group).
• Assist in obtaining data on market & industry trends to support development of business insights and evaluation of its impact on the current and future performance of the organization.
• Conduct categorizing and comparison of opportunities to support business expansion.
• Developed, executed and updated project management plans for account initiatives.
• Reviewed CRM systems to understand relevant opportunities, pull reports and create dashboards.
• Helped identify new business opportunities to generate high-value leads.
• Identified potential customers in target markets.
• Identified, assessed, and executed partnerships and acquisitions to drive company growth.
• Developed business pipeline using cold and warm techniques.
• Reviewed invoices, payment requests, and expense reimbursements prior to approval.
• Verified work aligned with service levels agreed and client requirements.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Used SalesForce to handle current portfolio and prospective leads.

Company Overview: Founded in 2001 and headquartered in Ottawa, Canada, with locally-managed offices in Ethiopia, Jordan, Kenya, Lebanon, Rwanda, the United Kingdom, and Tanzania, they work in 25 countries as development innovators and catalysts.

• Assisted the participants and the beneficiaries of the program of StartUp! with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
• Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
• Attended seminars, business expos and other events to develop and support small businesses.
• Assessed the participants and beneficiaries personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
• Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
• Trained and mentored around 500 beneficiaries in different 10 cohorts.
• Provided coaching and mentoring to the beneficiaries and young women in the Gender Hub.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Analyzed and evaluated training effectiveness and program outcomes.
• Facilitated virtual, in-person and blended learning sessions.
• Identified areas in need of improvement and implemented solutions.
• Prepared written opinions or decisions regarding cases.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Excellent communication skills, both verbal and written.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Self-motivated, with a strong sense of personal responsibility.

• Conducting focus group discussions (FGDs) with the sampled groups, local authorities, partners and the beneficiaries.
• Data analysis.
• Data collection.
• Conducting Surveys, Questionnaires and Interviews.
• Evaluating the activities pledged by districts (Imihigo) through field visits with the major focus in the social & economic aspects.
• Evaluating 'Umugoroba w'ababyeyi' (Mothers' evening) approach used to discuss issues about family planning and other marital issues affecting development.
• Evaluating & auditing the financial data in different districts.

• In partnership with Corner stone Africa Ltd (COSTA) and Rwanda Education Board (REB), we conducted 'The review of the National Curriculum for Primary & Secondary Schools' in Rwanda.
• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.