Joselyne NYAMPINGA
IT BUSINESS ANALYST
Kigali City
Summary
Dynamic IT Trainer and ERP Specialist with extensive experience in computer applications and network management. Proven track record in business analysis, process improvement, and implementing effective ERP solutions. Strong skills in project management, requirements analysis, and community mobilization. Collaborative team player known for adaptability and attention to detail.
Overview
11
11
years of professional experience
6
6
Certification
Work History
ERP Business Analyst
Bank of Kigali
Kigali, Rwanda
01.2021 - Current
- Facilitated effective ERP solutions by translating Finance and HR requirements.
- Supported Finance modules, enhancing accuracy in General Ledger and period close activities.
- Resolved financial posting issues, improving reconciliation and reporting accuracy.
- Managed employee data updates to ensure compliance and data integrity.
- Streamlined payroll processing and integrations, enhancing operational efficiency.
- Conducted system testing and validation, ensuring successful implementation of enhancements.
IT Services Coordinator
ICT FOR ALL IN ALL
01.2020 - 01.2021
- Enhanced collaboration between departments, driving project success and efficiency.
- Increased customer satisfaction by addressing inquiries and concerns promptly.
- Developed a comprehensive database for real-time project tracking and adjustments.
- Coordinated training sessions, improving IT skills across teams and departments.
- Streamlined operations by implementing process improvements, boosting team productivity.
- Mentored junior staff on best practices in project management and coordination.
Software Development Learning Facilitator
NOVA Company
01.2019 - 12.2019
- Facilitated skill improvement by mentoring aspiring software developers effectively.
- Enhanced team dynamics through simulated software development team sprints.
- Delivered actionable feedback that significantly improved student performance and skills.
- Monitored skill development progress using diverse learning management systems.
- Advanced NOVA Learning Program by implementing impactful initiatives and providing constructive feedback.
- Created engaging learning modules tailored to diverse audience needs and preferences.
Enumerator
Rwanda Biomedical Centre & National Rehabilitation Centre
Kigali, Rwanda
01.2018 - 12.2018
- Ensured comprehensive understanding by attending training and studying materials thoroughly.
- Updated Enumeration block layout map, enhancing operational efficiency and accuracy.
- Visited all targeted individuals, accurately entering data into handheld devices.
- Achieved full area coverage and compiled Enumerator's Abstract for reporting purposes.
- Delivered Certificate of Complete Coverage along with acknowledgment slip booklet.
- Conducted surveys to gather demographic data for health research initiatives.
- Analyzed collected data for accuracy, ensuring compliance with established research protocols.
Manager
La Planète Internet Café
Huye
01.2015 - 12.2015
- Resolved customer inquiries regarding software issues, improving satisfaction rates.
- Executed encoding, printing, and downloading services efficiently for users.
- Delivered exceptional customer care, enhancing overall service experience.
- Provided administrative support, streamlining office operations and communication.
- Oversaw daily operations, ensuring timely service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance service quality.
Education
Bachelor of science - Information Technology in Network and Communication Systems
Adventist University of Central Africa (AUCA)
Kigali, Rwanda01-2020
Advanced General Certificate of Secondary Education - Mathematics, Chemistry, Biology combination
Ecole Notre Dame de la Providence KARUBNDA Secondary School
01-2015
Primary school education - undefined
Matyazo Primary School
01-2008
Skills
- ERP system implementation
- Business process evaluation
- Requirements analysis
- Agile project management
- Regulatory compliance management
- Application support and configuration
- Resource planning and management
- Problem-solving expertise
- Comprehensive technical and functional analysis
- Software development
- Proficient in programming languages, including SQL
- Database analysis and design
- Data modeling expertise
- Network architecture principles
- Object-oriented design
- Proficient in Microsoft Office Suite
- Analytical decision-making
- Detail-oriented approach
- Clear written communication
- Team collaboration
- Leadership development
- Effective time management
- Adaptability to change
- Self-motivation
Certification
- Certified IoT & Software Development, LYV ltd - April 30, 2021
- Oracle Fusion Cloud Applications ERP Foundations Certified Associate, Oracle University - February 28, 2025
- Oracle AI Vector Search Certified Professional, Oracle University - October 15, 2025
- Oracle Data Platform 2025 Certified Foundations Associate, Oracle University - October 15, 2025
- Oracle Fusion Cloud Applications ERP Process Essentials Certified - Rel 1, Oracle University - February 28, 2025
- Oracle Siebel CRM Certified Foundations Associate,Oracle University - October 15, 2025
Timeline
ERP Business Analyst
Bank of Kigali
01.2021 - Current
IT Services Coordinator
ICT FOR ALL IN ALL
01.2020 - 01.2021
Software Development Learning Facilitator
NOVA Company
01.2019 - 12.2019
Enumerator
Rwanda Biomedical Centre & National Rehabilitation Centre
01.2018 - 12.2018
Manager
La Planète Internet Café
01.2015 - 12.2015
Advanced General Certificate of Secondary Education - Mathematics, Chemistry, Biology combination
Ecole Notre Dame de la Providence KARUBNDA Secondary School
Primary school education - undefined
Matyazo Primary School
Bachelor of science - Information Technology in Network and Communication Systems
Adventist University of Central Africa (AUCA)
Language
- Languages: English (fluent), Kinyarwanda (native).
- Projects & Experience: ERP HCM & Finance implementations, payroll optimization, automated reporting systems.
- Extra Skills: Analytical thinking, teamwork, and a passion for learning new technologies.
References
- Dr RUTAYISIRE Erigene, Consultant, +250788475231
- NKURIKIYUMUKIZA Adrien, Big Data Analyst, +250727689494
- Dr. Batamuriza Jennifer, Lecturer at Adventist University of Central Africa (AUCA), +250788312697
Certification Statement
I certify that the information contained in this detailed CV is true and completed.