Joseph Karangwa
Summary
Certified Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP) /Scrum Master . IT/IS specialist. Digital Payments Expert. Tech solution implementation strategist, IT Solutions Sales Lead (Pre-sales, Sales Negotiations, Post Sales activities). Project implementation life cycle Expert, IT solutions trainer, Customer experience & management expert. 12+ Working in the software Solution industry. FinTech Person, IT Service Management, Strategist, charismatic Leadership, IT Field Operations, and Marketing and Business Processes engineering. Strong professional technology background
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consulting Project Manager
Pivot Access
06.2024 - Current
- Responsible for establishing and maintaining project management standards, ensuring projects are completed on time, within scope, and within budget
- Produce effective Strategies, organize and manage multiple projects and teams simultaneously
- Improve organizational project management methodologies, and the ability to drive continuous improvement
- Work closely with senior leadership to align project goals with the organization's strategic objectives, provide guidance and support to project managers, and ensure the successful delivery of projects
Rwanda Project Manager, MFS
ERICSSON Global
01.2024 - 06.2024
- Lead Ericsson Wallet Platform's continuous agile multi-development and delivery of the new customer application demands
- Effectively coordinate the cross-functional distributed teams, Ensure Prioritizations and all deliverables are within actual agreements
- As Scrum Master, Effectively facilitate agile ceremonies (organize standup team meetings & other team collaboration meetings), Produce Progress reports to the internal senior management and progress updates to the customer, and most importantly manage and engage all 3rd Parties for various integrations as well as crucial stakeholders
- Facilitate technical application delivery activities, In an agile way orchestrate clear user requirement specifications, App development, Testing (IATs, SITs, UATs, go live readiness activities, sanity checks, all sign offs, and Deployment as well as post-go-live activities once everything is stable then ensure a proper handover to the operations team
Senior Project Manager
National Bank of Rwanda
08.2023 - 01.2024
- Leading the central bank's core banking upgrade activities (upgrading T24 core banking system to comply with ISO 20022 SWIFT Payments), Lead Oracle ERP Revamp Project (Business case development activities)
Software Project Manager
Pivot Access
08.2022 - 08.2023
- Leading software solutions export initiatives across African countries (DRC, South Sudan, Guinea, Burkina Faso, CAR, and others)
- Coordinates Project Planning and team management, monitoring and controlling Project progress, and providing progress reports to the senior management
Lead Product QA, Training & Support|| Rwanda & DRC
Pivot Access
08.2020 - 07.2022
- Coordinate Projects in two countries (Rwanda & DRC), Project Negotiations lead ensuring Client buy-in
- Create strategies for dealing with difficult stakeholders, guide the Product Owner on backlog grooming ensuring continuous customer satisfaction
- Coordinate strategic Go live activities, Create and Lead Training of trainers (create training Plans, user manuals, training manuals, Budgets, etc...), Application support manager (Post Sales activities: Lead the product operations team), manage product incident, Team Management, Third-party management, lead business expansion initiatives
Product Manager, Head of customer support & IT Pre- Sales engineer
Pivot Access
01.2013 - 07.2020
- Working on various Products & Projects
- I
- ESale, a Lead bill payment platform that Provides 7 bill payment services such as Electricity, Water, TVs, Mobile Airtimes, and Transports Card Top Ups
- Integrated with 9 commercial banks & All Telco in Rwanda
- Achieved 85% of the market share for utility bills payment in 2018
- Ii
- Tap & Go Card for Transport Card Top Ups: Played a vital role during the implementation of cashless payment in Rwanda, Identified Agent networks, Recruited and trained field payment agents, and continuously enhance agency network activities to enhance business growth
- Iii
- MPAY, a merchant payment solution that enables customers to pay for goods and services in real-time (Fuel Payment for Petrol-stations, Various shops), Product manager
- Iv
- Electronic Billing Machine 1st& 2nd Version (EBM): Provided Technical Presentation during national campaign partnering with Rwanda Revenue Authority (RRA) & hundreds of Taxpayers used this solution
- V
- YourVoice Application, a customer Feedback application powered by Pivot access in Partnership with Rwanda Development Board (RDB)
- I coordinated the field operations by presenting, Training, and Installation of this application in more than 209 hospitality institutions around the country
- Vi
- Agency Banking: Product manager
- Vii
- PPlus: An Inventory Management System Product Manager
- Main achievements: Increased customer base from 400 agents to 1300+ in just 2 years due to the Strategic delivery of quick service and built reliable customer satisfaction
- Up to 75% market share of electricity bill payments in Rwanda in two years, thanks to the set sales & Customer Support Processes and strategies due to this achieved 110% of the target sales
- Up to 100% overdraft repayments from all concerned customers
- 87% of losses were recovered amicably
- 100+ agents' network has been established to serve the created public transport map in Kigali, and currently serving whole Kigali passengers with ease
- Within less than a year +1.5 million Tap & Go cards were bought, (a smart transport card in Kigali city which changed thousands of people's lives in their daily activities; around 60,000+ Journeys/Per week
- Sold a multi-million-dollar Platform known as Prepaid Electricity Vending system in Two Countries Rwanda & DRC
Customer Support Engineer
Pivot Access Ltd
05.2011 - 07.2013
- Serving on the front lines and answering all types of customer enquiries and troubleshooting technical problems through phone, email, SMS and on site
- With Passion, assist customers with onboarding of a company's product and services and also guide clients through Hardware Configurations, installation, Training, and updates as needed
Education
BSc - Business Information Technology
University of Greenwich
07.2013
Skills
- Technical background
- Servant Leadership
- Negotiation
- Innovation management
- Cross-functional coordination
- Client satisfaction
- Client Relationships
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Agile Methodologies
- Software Management Tools
- Adaptability
- Professional attitude
Certification
- Project Management Professional (PMP)
- Agile Certified Practitioner (PMI-ACP)
- Scrum Master
Personal Information
- Nationality: Rwandese
- Driving License: Yes
Values
- Integrity
- Honesty
- Persuasiveness
- Independence
- Smart and hardworking
- Innovative
- Team Spirit
- Charismatic Leadership
- Strategist
Timeline
Senior Consulting Project Manager
Pivot Access
06.2024 - Current
Rwanda Project Manager, MFS
ERICSSON Global
01.2024 - 06.2024
Senior Project Manager
National Bank of Rwanda
08.2023 - 01.2024
Software Project Manager
Pivot Access
08.2022 - 08.2023
Lead Product QA, Training & Support|| Rwanda & DRC
Pivot Access
08.2020 - 07.2022
Product Manager, Head of customer support & IT Pre- Sales engineer
Pivot Access
01.2013 - 07.2020
Customer Support Engineer
Pivot Access Ltd
05.2011 - 07.2013
BSc - Business Information Technology
University of Greenwich
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