Led successful negotiations with key stakeholders, resulting in favorable contractual terms.
Coordinated responses to subpoenas or other information requests from regulatory authorities in an accurate and timely manner, demonstrating the company''s commitment to cooperating with investigations.
Developed risk assessment tools for evaluating potential partnerships or investment opportunities from a legal perspective.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Communicated with management when customer issues escalated and worked to find resolutions.
Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Legal Assistant
LEWA GLOBAL SERVICE Ltd
05.2023 - Current
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Legal Secretary
CPAI -TECH CANADIAN /Rwanda Branch
10.2018 - Current
Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Scheduled all appointments, appearances and briefings.
Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
Coordinated travel arrangements for attorneys attending conferences or out-of-town meetings to ensure smooth itineraries.
English Language Training to the Trainer
Jesuit Refugee Service
02.2010 - Current
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Collaborated with subject matter experts to create accurate training content.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Cashier Assistant
Popular Bank of RWANDA(BPR)
10.2003 - Current
Met customer needs through polite, friendly and attentive service.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Sector Coordinator's
RBC-Malaria /District's HOPITAL /I.R.S -Program
01.2023 - 02.2025
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Maximized performance by monitoring daily activities and mentoring team members.
Improved safety procedures to create safe working conditions for workers.
Organized professional development programs for staff, leading to improved performance and skill sets.
Managed and motivated employees to be productive and engaged in work.
Lawyer
COLOW-SO CANADA/Rwanda Branch
01.2018 - 06.2019
Used knowledge of legal precedents to analyze probable outcome of cases.
Analyzed and applied legal principles and performed legal research to support litigation strategy.
Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
Represented clients in court proceedings, hearings and arbitrations.
Data Entry Clerk Legal Controller
AFRICA IMPROVED FOOD RWANDA
01.2016 - 01.2017
Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Verified accuracy of data entered into system to produce error-free reports.
Clearing Agent
SIFAD/GIKONDO
02.2008 - 03.2011
Completed accurate data input or corrections into computer files end declaration of transit goods
Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
Anticipated, identified and resolved problems delaying timely release or movement of freight.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Vice President Business Development at Glass Mountain Capital/Glass Mountain BPOVice President Business Development at Glass Mountain Capital/Glass Mountain BPO