KAYIREBWA Vestine

• Greeting customers and visitors in-person and via telephone calls.
• Improving visitor experience by greeting guests warmly, ensuring a comfortable waiting area, and promptly addressing their needs.
• Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members.
• Collaborating with sales teams to gather leads from incoming calls and walk-ins, increasing potential revenue opportunities.
• Monitoring and screened visitors to verify accessibility to inter-office personnel.
• Routing business correspondence, documents, and messages to correct departments and staff members.
• Training new receptionists on best practices, resulting in improved performance metrics across the team.
• Overseeing office equipment maintenance to support continuous and uninterrupted operations.

During my tenure at the company, i had the following responsibilities:

• Greeting and directing visitors, clients, and guests
• Answering and transferring phone calls, taking messages, and handling queries and complaints
• Managing security and telecommunications systems, issuing and collecting badges, and maintaining visitor logs
• Handling office correspondence, mail, and deliveries
• Maintaining office supplies, records, and calendars
• Performing various clerical tasks, such as faxing, transcribing, filing, copying, and planning travel arrangements
• Assisting clients and visitors with refreshments and other needs