Kelsy-Pascal Manonko
Ottawa
Summary
Detail-oriented professional with 3+ years of expertise in technical support and network administration, coupled with a strong inclination for ongoing skill enhancement. Demonstrated proficiency in delivering top-notch technical support while prioritizing essential tasks efficiently. Seeking to apply my meticulous approach and refined skills to contribute significantly to your company's objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Care Advisor
Scotiabank
Ottawa
06.2024 - Current
- Deliver exceptional customer service by assisting clients with banking inquiries, transactions, and issue resolution.
- Educate customers on digital banking tools, products, and financial solutions to enhance their banking experience.
- Troubleshoot technical and account-related concerns while ensuring compliance with banking policies and procedures.
- Maintain high accuracy, professionalism, and efficiency in a fast-paced environment to meet performance targets.
Technical Support
Concentrix Technologie Services
Remote
10.2023 - 05.2024
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Developed and maintained strong relations with customers to meet quality expectations.
Technical Support
Teleperformance
Remote
07.2021 - 09.2022
- Excellent written and verbal communication skills to effectively convey technical information to non-technical users
- Demonstrated expertise in understanding and troubleshooting hardware and software issues
- Efficient time management skills to prioritize and handle multiple support inquiries simultaneously.
Sales Representative
MSI Corp
Ottawa
01.2020 - 04.2021
- Initiated sales efforts by meticulously inputting data into Excel, creating a well-organized spreadsheet with columns for date, product details, quantity sold, unit price, and customer information, ensuring consistency and clarity
- Skilled in effectively managing multiple tasks simultaneously, maintaining focus and attention to detail in a fast-paced environment
- Presented products and services to prospective and existing customers to meet client needs.
Education
High School Diploma -
Excella High-School
11-2019
Skills
- Time Management
- Computer skills
- Detail Oriented
- Data Management (Excel)
- Multitasking & Prioritization
- Problem Solving
Languages
- English
- French
Certification
- Computer Networking
ZTM
- Web Developement
Timeline
Client Care Advisor
Scotiabank
06.2024 - Current
Technical Support
Concentrix Technologie Services
10.2023 - 05.2024
Technical Support
Teleperformance
07.2021 - 09.2022
Sales Representative
MSI Corp
01.2020 - 04.2021
High School Diploma -
Excella High-School
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