Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

SHARON MUTESI

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

1
1
year of professional experience

Work History

Customer Success Representative

KOKO NETWORKS RWANDA
09.2023 - Current
  • Onboarding and Training: Ensuring new customers have a smooth onboarding experience by guiding them through product setup and providing training on how to use the product effectively
  • Relationship Building: Establishing and maintaining strong relationships with customers to understand their needs, address concerns, and act as their advocate within the company
  • Customer Support: Providing timely and effective support to customers by troubleshooting issues, answering questions, and resolving problems to ensure customer satisfaction and retention
  • Account Management: Proactively monitoring customer accounts to identify opportunities for upselling or cross-selling additional products or services that align with the customer's needs and goals
  • Customer Feedback and Analysis: Gathering feedback from customers to understand their experiences and needs, and then providing actionable insights to internal teams (such as product development or sales) to drive improvements and innovation.

Administrative Officer

MERRY INDUSTRY LTD
04.2023 - 08.2023
  • Communication Handling: Answering telephone calls, responding to queries, and replying to emails in a professional and timely manner
  • Office Financial Management: Preparing expense reports and managing office budgets, including monitoring expenditures, reconciling financial records, and ensuring expenses are within allocated budgets
  • Office Supply Management: Managing office supplies inventory and ordering new supplies as needed
  • Document Management: Systematically filing important company documents including organizing and maintaining physical and electronic filing systems, ensuring documents are properly categorized, easily accessible, and securely stored
  • Coordination and Scheduling: Coordinating meetings, appointments, and travel arrangements for executives and team members
  • Administrative Support: Providing general administrative support to various departments and executives.

Education

Certified Public Accountant (CPA Ongoing Student) -

University of Kigali
07.2024

Bachelors’ Degree in Finance -

University of Kigali
01.2022

Advanced Certificate in HEG -

G.S Kayonza Modern
01.2018

Ordinary Certificate -

Nyamata High School
01.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Microsoft Excel
  • Customer Relations

References

  • Gasingwa Joel, Financial stability analyst, National Bank of Rwanda, gasigwajoel@gmail.com, +250 788 218748
  • Namara Beatrice, Procurement Officer, Energy Utility Corporation Limited, namarabeats@gmail.com, +250 7884625062
  • Butera Emmanuel, Chief Accountant, Premier Transport and Tour Service Ltd, buterae8@gmail.com, +250 784850804

Hobbies and Interests

Listening to music, travelling, meeting new people and watching constructive movies.

Timeline

Customer Success Representative

KOKO NETWORKS RWANDA
09.2023 - Current

Administrative Officer

MERRY INDUSTRY LTD
04.2023 - 08.2023

Certified Public Accountant (CPA Ongoing Student) -

University of Kigali

Bachelors’ Degree in Finance -

University of Kigali

Advanced Certificate in HEG -

G.S Kayonza Modern

Ordinary Certificate -

Nyamata High School

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SHARON MUTESI