Kenny Rubaduka
Kigali,Rwanda
Summary
Business development and operations expert with international experience in logistics, AI, agri-tech, and supply chain sectors. Demonstrated success in generating revenue, forming strategic partnerships, and executing strategies for measurable results. Skilled in scaling operations, optimizing processes, and uncovering growth opportunities in diverse markets.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Ecocarrier Inc (Canadian Telecom)
Kigali
11.2025 - Current
- Executed regional market expansion and partnership strategies for AI-enabled digital services in Africa.
- Managed business development operations from Kigali, integrating regional efforts with global innovation goals.
- Achieved seven qualified leads in initial month, facilitating three demo sessions with prospects.
- Promoted adoption of AI-driven solutions across Francophone and Anglophone regions, bolstering company presence.
- Explored new cross-sector business avenues to broaden Ecocarrier’s revenue generation capabilities.
- Established and sustained high-value client relationships, driving long-term growth across diverse markets.
Business Development & Operations Associate Consultant
Rapid Response Services (Dubai)
Remote
05.2025 - 10.2025
- Created new revenue streams by establishing partnerships, making our company the main DDP provider for three clients, generating income beyond standard contracts.
- Coordinated shipment schedules with carriers and customers to ensure timely deliveries.
- Ensured compliance with all government entities, as well as import/export regulations, by staying current on all requirements and documentation procedures.
- Resolved discrepancies between purchase orders, invoices, and receiving documents in a timely manner.
- Monitored shipment progress, identified potential delays, and implemented solutions to maintain on-time deliveries.
- Maintained accurate records of all incoming and outgoing shipments using inventory management software or systems.
- I personally set up the new Kigali office headquarters while working with the executive director to ensure that daily operations continued.
Client Relations Advisor
Foundever
Warsaw
02.2023 - 05.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Developed and implemented strategies for improving customer retention rates.
- Gathered and verified required customer information for tracking purposes.
- Trained and coached team members on effective communication techniques with clients.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
- Responded to requests for information from media and designated appropriate spokespeople and information sources.
- Warsaw
Associate Consultant (Remote)
Oracle
Remote
12.2020 - 05.2022
- Analyzed customer service data to identify and address customer service issues, resulting in an improved customer experience.
- Established strong relationships with clients, resulting in an increase in customer satisfaction.
- Implemented clear policies governing routine and special business operations.
- Used administrative and operational expertise to help the team meet deadlines and long-term objectives.
- Targeted strategies on current and emerging demands, by conducting thorough research from multiple data sources.
- Conducted risk assessments to identify potential obstacles, and developed mitigation strategies.
Digital Marketing
Venus Enterprise
Kigali
12.2018 - 12.2019
- Researched digital media trends and digital marketing tactics to enhance client outcomes.
- Researched industry trends to ensure that digital marketing efforts were current and effective.
- Redesigned company websites and company profile to fit modern requirements and improve client satisfaction.
- Kigali
Education
Bachelor of Science (B.S.) - International Relations
Vistula University
WarsawBusiness Management -
Yellowstone Christian College
Billings, MontanaBusiness Management -
Dixie State University (UTAH Tech)
Saint George, UtahSkills
- Revenue generation and pipeline development
- Critical thinking and analysis
- Logistics and freight management
- Quality control and assurance
- CRM tools and data management
- Microsoft Office applications
- Shipping procedures and client relations
Languages
- English, Proficient (C2)
- Kinyarwanda, Proficient (C2)
- French, Proficient (C2)
- Spanish, Upper Intermediate (B2)
- Polish, Beginner (A1)
Timeline
Business Development Manager
Ecocarrier Inc (Canadian Telecom)
11.2025 - Current
Business Development & Operations Associate Consultant
Rapid Response Services (Dubai)
05.2025 - 10.2025
Client Relations Advisor
Foundever
02.2023 - 05.2023
Associate Consultant (Remote)
Oracle
12.2020 - 05.2022
Digital Marketing
Venus Enterprise
12.2018 - 12.2019
Bachelor of Science (B.S.) - International Relations
Vistula University
Business Management -
Yellowstone Christian College
Business Management -
Dixie State University (UTAH Tech)