LANDELIN NTWARI
Account Manager
Kigali ,01
Summary
Results-driven professional with over a decade of experience in sales, banking, and finance. Skilled in client relationship management, corporate finance, and strategic roles, with a proven track record in diverse industry settings, I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
13
13
years of professional experience
Work History
Client Advisor
Blue Oceans Technologies
08.2021 - 12.2023
- Dealing with Client Engagement through building and maintain strong relationships with clients, ensuring their needs are met and addressing any concerns they may have
- Sales Support by identifying and pursuing new business opportunities, presenting Blue Ocean Technologies' products or services to potential clients from Europe and China markets
- Strategic Advising by providing clients with strategic advice on how to leverage the company's technology offerings to achieve their business objectives
- Resolving issues that arise during or after the implementation of technology solutions, ensuring high client satisfaction
- Market Awareness: I have to stay updated on industry trends and competitors to provide informed recommendations and solutions to clients
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Finance and Procurement Manager
Confidential Employer/ Private Company
01.2020 - 07.2021
- Managed banks accounts reconciliations
- Prepared bids, contracts and supervised various projects across Rwanda, DRC, Uganda, and Thailand
- Managed and oversaw the financial operations of multiple businesses owned by the employer
- Managed a portfolio of RWF 8Billion or approximately USD 6million
- Prepared financial reports, budgets, and forecasts to guide decision-making
- Developed and submitted financing proposals to various banks
- Developed financial strategies and implemented cost-saving measures that improved profitability by 55%
- Advised and managed relationships with key stakeholders
- Directed supplier management, procurement, and inventory control to ensure cost efficiency and quality compliance
- Negotiated contracts and prices, achieving significant cost savings
- Conducted market research to identify new suppliers and industry trends
- Implemented risk management strategies to mitigate supply chain disruptions
- Monitored budget expenditures, ensuring alignment with financial goals
Relationship Manager, Large Corporate Banking
KCB Bank Burundi
01.2020 - 07.2021
- Managed key corporates companies in the manufacturing, agribusiness, education, health, energy and telecommunication sectors
- Built a portfolio asset size of BIF 65Billion or USD 22.5million, Liabilities of BIF 54Billion or USD 18.54million and total revenue of BIF 3.2 Billion or USD 1.104million as end of 2nd quarter 2021
- Grew the bank's asset book by increasing earnings, facility utilization and usage of all bank products and growth of customer numbers
- Market for corporate business for the bank and meet all set sales and business targets through organic growth and/or acquisition of new customers
- Sold the company products to clients that met needs through working capital financing, project finance and structured trade finance
- Increased product utilization per corporate customer by cross-selling bank products such as treasury solutions, asset finance requirements, transactional banking needs and consumer banking products
- Principal point of contact for the bank's relationship with the designated portfolio to ensure quality service delivery customer retention and growth of customer numbers
- Evaluated existing and new customer credit application for approval by reviewing facility purpose, company financials, management and all risks affecting a company and recommend to credit risk for approval as per approved lending guidelines
- Maintained a good loan book to ensure that profits are increased, accounts out of order are reduced and downgrading/ provisions reduced
- Lifted the liability portfolio by aggressively marketing for low costs deposits and liability accounts from high net worth and/or corporate clients while monitoring liability trends and overall pricing of deposits
Corporate Banker, Large Corporate Banking
KCB Bank Burundi
10.2019 - 01.2020
- Resolved or facilitated resolution of customer service issues and deliver excellent service to the customers by liaising with relevant bank departments
- Prepared daily excess reports, monthly asset and revenue reports for portfolio monitoring
- Initiated periodic review of portfolio accounts to maintain a good loan book and ensuring that accounts out of order are reduced
- Administered and met requirements and covenants with the bank by customers and credit facilities reviewed prior to expiry term
- Prepared of credit papers for review by the relationship manager for all borrowing clients including analysis of financial information for all borrowing clients in the portfolio
- Visited financed customers to assess the institution progress and report on its performance
Credit Analyst, Credit and Risk Department
KCB Bank Burundi
06.2015 - 07.2015
- Reviewed of credit applications, including review of financial and credit information provided with respect to SME and Corporate clients
- Within the support of accounts managers, prepared and analyzed credit requests according to the credit policy for facility renewals and the integration of new facilities
- Exercised caution and due diligence to ensure all AML and KYC requirements are met
- Maintained financial information on loan accounts, including covenants and variance in terms of deposits
- Monitored to ensure there are not unapproved overruns for active and passive clients
- Periodically conducted economic analysis, sector studies, self-assessment and stress tests and recommend a strategy and action plans vis a vis the bank's credit portfolio
- Proactive monitored loans to ensure early detection of problematic loans
Business Banker, SME - Retail Banking
KCB Bank Burundi
05.2012 - 06.2013
- Drove sales growth through identification and attraction of new loans and deposits
- Initiates credit facilities to recommend approval through depth quality analysis
- Processes loans applications within the allocated time in order to increase the level of certification of customers while meeting the Turn around time of 2 days per application
- Monitored the disbursed credit facilities to ensure a minimum portfolio at risk below 5%
- Daily monitored overdrawn SME accounts
- Daily verification of loans performances
Customer Care Consultant
OSA Internet SU
01.2011 - 12.2011
- Responding to Inquiries through: handling customer questions and concerns about internet services, billing, technical issues, and account management
- Technical Support: By assisting with troubleshooting connectivity problems, configuring equipment, and resolving technical issues
- Processing Requests
- Handling Complaints
- Updating Records
- Providing Information: by offering information about new services, promotions, and plans available to customers
Direct Sales Representative Team Leader - Retail Banking
KCB Bank Burundi
01.2011 - 06.2011
- Drove sales growth for the new bank and made and achieved a performance of 3,000 opened bank accounts for the first 6 months
- Supported sales stimulus program initiatives
- Managed the sales team performance
- Developed a sales strategy for specific products and segments
- Coordinated sales with other business support units
- Participated in the recruitment, training and coaching of the sales team
Clerk - Retail Banking
KCB Bank Burundi
01.2011 - 04.2011
- Personal loans processing
- Branch planning and budgeting
- Cashiering/Worked as teller
- Customer care service
- Suspense reconciliation
- Money Transfer services( Western Union, Ria)
Education
B.A - Marketing and Management
Université Lumière de Bujumbura
Skills
Resolving issues
Asset Management
Corporate Banking
Customer service and engagement
Bank products and Credit Policies
Leadership
Key Account Relationship building and Management
Trade and Project Finance
Inventory Control
Communication and Negotiations
Revenue Forecasting
Risk Management and scoring
Financial Planning & Analysis
Cash Flow Management
Budgeting & Cost Control
Financial Reporting
Certificatesandcourses
- Certificate in Financing and Investing in Infrastructure, Bocconi University (Coursera), 2023
- Certificate in Financial Markets, University (Coursera), 2022
- Certificate in Small Business Banking, Moody's Analytics, 2021
- Certificates in Financial Analysis I and II, Kesdee Inc, 2019
- Certificate in Internal Risk Assessment Basel II and III, KCB Group Academy, 2018
Timeline
Client Advisor
Blue Oceans Technologies
08.2021 - 12.2023
Finance and Procurement Manager
Confidential Employer/ Private Company
01.2020 - 07.2021
Relationship Manager, Large Corporate Banking
KCB Bank Burundi
01.2020 - 07.2021
Corporate Banker, Large Corporate Banking
KCB Bank Burundi
10.2019 - 01.2020
Credit Analyst, Credit and Risk Department
KCB Bank Burundi
06.2015 - 07.2015
Business Banker, SME - Retail Banking
KCB Bank Burundi
05.2012 - 06.2013
Customer Care Consultant
OSA Internet SU
01.2011 - 12.2011
Direct Sales Representative Team Leader - Retail Banking
KCB Bank Burundi
01.2011 - 06.2011
Clerk - Retail Banking
KCB Bank Burundi
01.2011 - 04.2011
B.A - Marketing and Management
Université Lumière de Bujumbura