Leslie Lynca Isimbi
Kigali
Summary
Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
6
6
years of professional experience
Work History
Team Supervisor
Pentagram Africa Ltd
07.2022 - 11.2023
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for 100+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
Sales Representative
Canal Box
04.2020 - 05.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
Canal Box
02.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Management And Entrepreneurship
Davis College
Kigali, Rwanda02.2022
Skills
- Staff Training
- Effective Leadership
- Assignment Delegation
- Performance Improvement
- Time Management
- Goal Setting
- Organizational Skills
Languages
Kinyarwanda
Native language
English
Advanced
C1
French
Intermediate
B1
Swahili
Intermediate
B1
Timeline
Team Supervisor
Pentagram Africa Ltd
07.2022 - 11.2023
Sales Representative
Canal Box
04.2020 - 05.2022
Customer Service Representative
Canal Box
02.2018 - 03.2020
BBA - Business Management And Entrepreneurship
Davis College
Similar Profiles
MERCY OMACHONU OGUCHEMERCY OMACHONU OGUCHE
Senior Programmes Coordinator at Leadership Accountability Excellence and Professionalism in Africa (LEAP Africa)Senior Programmes Coordinator at Leadership Accountability Excellence and Professionalism in Africa (LEAP Africa)
Francis KaleveraFrancis Kalevera
Acquire to Retire Analyst at Safaricom PLC, MPESA Africa, MPESA South AfricaAcquire to Retire Analyst at Safaricom PLC, MPESA Africa, MPESA South Africa
GOSIAME RUTH MOLOISANEGOSIAME RUTH MOLOISANE
SHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICASHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICA