LILIANE NICOLE NIYIGENA
Virtual Assistant And Administrative Professional
Kigali
Summary
Motivated and detail-oriented professional with a strong background in virtual assistance, administrative support, and customer service. Skilled in front desk management, cash handling, and office operations. Proven experience in handling administrative tasks, managing financial transactions, and delivering exceptional customer service. Known for ability to multitask, solve problems, and streamline office processes to optimize efficiency. Fluent in English, French, and Kinyarwanda.
Overview
4
4
years of professional experience
38
38
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Receptionist & Operations Associate
African Leadership University
Kigali, Kigali
12.2024 - Current
- Managed front desk operations, ensuring a professional and welcoming environment
- Handled inquiries, directed calls, and maintained visitor logs
- Provided administrative support, including mail distribution, meeting coordination, and clerical tasks
- Liaised with internal departments to facilitate smooth communication
- Assisted with logistics and setup for on-campus events
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Office Agent
M Hotel and Apartment Ltd
09.2024 - 11.2024
- Checked guests in and out, ensuring smooth front desk operations
- Processed transactions and managed guest accounts
- Assisted guests with inquiries and resolved complaints professionally
Head Cashier
Sainte Famille Hotels Ltd
Kigali, Kigali
01.2024 - 07.2024
- Managed front office cash reconciliation and financial transactions
- Processed vendor payments and maintained accurate financial records
- Handled daily banking transactions, including cash and currency deposits
- Provided financial reports and reconciled account payables
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Cashier
Sainte Famille Hotels Ltd
Kigali, Kigali
07.2022 - 12.2023
- Processed customer transactions efficiently using POS systems
- Provided excellent customer service and assisted guests with inquiries
- Maintained accurate financial records of daily transactions
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Telemarketer
Reality Vacation Innovations (RVI)
Kigali, Kigali
01.2022 - 06.2022
- Conducted outbound calls to potential clients, promoting vacation packages
- Achieved sales targets and contributed to business growth
- Built relationships with customers, expanding the company’s client base
- Made average of twenty outbound and inbound calls per day.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Intern
First Class Tours
Kigali, Kigali
04.2021 - 07.2021
- Assisted in tour planning and coordination
- Provided administrative support and customer service
- Gained hands-on experience in the tourism industry
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Virtual Assistant -
ALX
Africa 02.2025 - Current
Bachelor’s Degree - Travel and Tourism Management
UTB Kigali
Kigali 04.2001 - 01.2023
High School Diploma -
ENDP Karubanda
04.2001 - 01.2017
Skills
- Customer Service & Client Relations
- Administrative Support & Office Management
- Cash Handling & Financial Transactions
- Event Coordination & Logistics
Google Suite & Microsoft Office(Wo rd, Excel, PowerPoint)
- QuickBooks, POS Systems & QTels
- Communication & Problem-Solving
- Data entry
Certification
Front Office Operations Certificate – VATEL Rwanda
Timeline
Virtual Assistant -
ALX
02.2025 - Current
Receptionist & Operations Associate
African Leadership University
12.2024 - Current
Front Office Agent
M Hotel and Apartment Ltd
09.2024 - 11.2024
Head Cashier
Sainte Famille Hotels Ltd
01.2024 - 07.2024
Cashier
Sainte Famille Hotels Ltd
07.2022 - 12.2023
Telemarketer
Reality Vacation Innovations (RVI)
01.2022 - 06.2022
Intern
First Class Tours
04.2021 - 07.2021
Bachelor’s Degree - Travel and Tourism Management
UTB Kigali
04.2001 - 01.2023
High School Diploma -
ENDP Karubanda
04.2001 - 01.2017
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