Lionel Uwumuhire
Customer Experience
Kigali
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Customer Service Agent Assistant
Liquid Telecom
10.2023 - Current
- Efficiently resolved service issues, demonstrating strong problem-solving skills
- Contributed insights to support customer activation and retention efforts
- Managed high call volumes effectively, ensuring timely resolution of inquiries
Customer Care Officer
ISON EXPERIENCE (MTN RWANDA CALL CENTER)
12.2022 - 10.2023
- Follow up with customers to ensure satisfaction
- Handle customer complaints and resolve issues
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
Marketing & Operations Fellow
HEHE (former DMM.HEHE)
06.2019 - 12.2019
- Worked with your team to brainstorm new and innovative growth strategies
- Planned and managed the company's social media platforms
- Assisting colleagues with administrative tasks.
Education
BA - BUSINESS ADMINISTRATION | MARKETING MAJOR
Adventist University of Central Africa (AUCA)
Kigali 09.2017 - 11.2022
A2 DIPLOMA - ACCOUNTING
S.O.S. Technical High School
Kigali 01.2014 - 11.2016
Skills
Analytical and problem-solving skills
Customer service
Multitasking
Critical thinking
Time management
Teamwork
Proficient in MS office (Word, PowerPoint, Excel, and Access)
Certification
LEADERSHIP TRAINING COURSE CERTIFICATE, Youth Impact Mission (YIM) Africa, 2016
Timeline
Customer Service Agent Assistant
Liquid Telecom
10.2023 - Current
Customer Care Officer
ISON EXPERIENCE (MTN RWANDA CALL CENTER)
12.2022 - 10.2023
Marketing & Operations Fellow
HEHE (former DMM.HEHE)
06.2019 - 12.2019
BA - BUSINESS ADMINISTRATION | MARKETING MAJOR
Adventist University of Central Africa (AUCA)
09.2017 - 11.2022
A2 DIPLOMA - ACCOUNTING
S.O.S. Technical High School
01.2014 - 11.2016