LUBAGUMYA IVAN MWESIGYE
KAMPALA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MM Supermarket
Kampala
03.2024 - Current
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Business Operations Officer
Classic shoe shop and garments
Kampala
10.2017 - 11.2020
- Developed and implemented operational strategies to improve overall efficiency of operations.
- Maintained accurate records of all transactions related to business operations.
- Managed the day-to-day activities of the organization's business operations team.
- Served as a primary point of contact for vendors, suppliers, customers, and partners.
- Managed office operations, scheduling, and inventory audits.
- Determined consumer needs to provide products and services appealing to larger market.
Lead Cake and Pastry Decorator
Joel Confectionery shop
Kampala
03.2015 - 08.2017
- Created custom designed cakes and pastries for special occasions, such as weddings, birthdays, anniversaries, and corporate events.
- Developed training programs for new employees related to preparing cakes and pastries according to established standards.
- Performed regular maintenance checks on equipment used in the baking process.
- Managed inventory levels to ensure sufficient quantities of ingredients were available at all times.
- Implemented cost-saving measures throughout the bakery by identifying ways to reduce waste or increase efficiency.
- Negotiated contracts with vendors for ingredients needed for cake production.
- Analyzed customer feedback data to identify potential areas for improvement in product quality or presentation.
- Developed new recipes to enhance flavor profiles and textures in cakes and pastries.
- Maintained records of customer orders including pricing information for billing purposes.
Education
High School Diploma -
Kampala Senior Secondary School
Kampala, Uganda11-2014
High School Diploma -
Kampala Senior Secondary School
Kampala, Uganda11-2012
Skills
- Communication skills
- Leadership skills
- Team work
- Time management
- Complaint resolution
- Product Knowledge
- Data Entry
- Payment Processing
- Retail Marketing
- Research
- Computer Proficiency
- Stock management
Languages
Luganda
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Service Representative
MM Supermarket
03.2024 - Current
Business Operations Officer
Classic shoe shop and garments
10.2017 - 11.2020
Lead Cake and Pastry Decorator
Joel Confectionery shop
03.2015 - 08.2017
High School Diploma -
Kampala Senior Secondary School
High School Diploma -
Kampala Senior Secondary School
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