Lugendo Jerremmie Kirabo

• Managed annual budget implementations to the tune USD 3,500,000 , employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed and maintained relationships with customers and suppliers through account development.
• Drove average year-over-year business growth of 8% Per annum while leading operations, strategic vision, and long-range planning.
• Analyzed market trends and competitor activities to create competitive advantages.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
• Implemented effective cost-saving measures to reduce overhead expenses by 16% per year without compromising quality or service.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Developed and implemented strategies to increase sales and profitability by 21%.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

• As a proven senior executive with significant leadership experience across real estate services and property, I directly managed team of 17 employees, overseeing hiring, training, and professional growth of employees.
• Effectively managed a portfolio of 862,000 sq ft across Kigali.
• Lead the Asset and property management function of Century Real Estate including management of key client liaison
• In this fast paced and ever-changing environment, I was able to use my strong commercial acumen and significant operational experience to drive performance across the department.
• Managed client and stakeholder relationships, created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and provided strategic direction for the property management department, prepared, the business plan and responsible for department’s Profit and Loss, overall performance and goals setting.
• Managed costs as per service charge budgets
• Reviewed monthly department financials and annual budgets for approval.
• Consulted and Mobilized for new acquisitions and developments through identifying and developing new business opportunities, identifying market opportunities, tender participation, performing Property Management audits for various properties.
• Resolved problems, improved operations and provided exceptional service.
• Worked for a host of landlords, agents and developers on a number of medium ‘to large new developments
• Ensured that exemplary corporate governance of the property management division is maintained
• Reviewed staff Key Performance Indicators (KPIs) and Key Result Areas (KRAs) against client and company KPIs and KRAs.
• Drove strategic direction of the department, focusing on providing quality advice to the Business and developing efficient and scalable processes to produce reliable financial information in a timely manner.
• Responsible for managing commercial properties in efficient and value enhancing manner that is consistent with the overall strategic plan for the properties and complexes.
• Accountable for all operating business, financial and management aspects of the managed properties including but not limited to preparing, implementing and adhering to the approved strategic plans, budget for the properties, developing and maintaining strong, working relationships with client, tenants or occupants and supervising the day to day activities of the maintenance staff and, other contracted contract services.
• Overview, set up, manage and operate 12 business units including but not limited to Office Towers, Apartment, Retail malls and Office complexes.

Asset Management

• Created, analyzed, and executed the business plan including revenue projections and cash flows to maximize value for the mixed-use Kigali Heights building anchored on experiential multi-tenant retail and commercial office space totaling 371,354 square foot and $ 53m in value by overseeing property management, leasing, new constructions, accounting and financial analytics.
• Handled all administrative and contractual duties related to Kigali Heights;.
• Played a lead role in determining rental fees and service charges.
• Collected monthly, quarterly and annual rents on behalf of the landlord.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Approved and monitored tenant improvement projects and capital expenditures by coordinating with the construction team throughout the lease and construction process.
• Reviewed and scrutinized property operations by conducting property inspections and reviewing budgets and financial statements.
• Prepared periodic (status, monthly and quarterly) reports for the Client.
• Oversaw all marketing and promotion activities required to procure new tenancies and drive traffic to Kigali Heights.
• Addressed issues raised by tenants and building users in a timely manner.
• Lease Management and Administration.
• Evaluated and negotiated over 90 leases totaling over 340,000 square feet including anchor and sub anchor tenants.
• Administered leases signed with tenants in the premises to ensure strict adherence to both tenant and landlord obligations.

Facilities Management.

• Managed operations, maintenance, risk management and life safety of the 31,150 sqm Kigali Heights building.
• Oversaw development and improvement of the different building facilities including refurbishment of water reservoirs, waste water treatment plants, roofing structures, curtain walling.
• Directed and supervised all tenant improvements (Fit – outs) from pre-planning to completion
• First responder for reactive maintenance relating to Mechanical, Electrical and Plumbing (MEP), life safety, HVAC and building maintenance
• Prepared and administered preventive maintenance work orders.
• Developed standard operating procedures and managed daily premises operations while assessing and solving operational needs through the implementation of the established operational strategies and procedures.
• Liaised with services providers and monitored (including the review of performance through Key Performance Indicators) the implementation of the contracts of external suppliers for the delivery of the facilities management services and advised on and negotiated the improvement of contracts.
• Managed vendors, contractors, and professional consultants, ensured that all service provider performance is in line with the required standard operating procedures of the building.
• Directed planning, budgeting, vendor selection and quality assurance efforts.
• Documented all maintenance and repairs.
• Worked closely with main contractors, architects, services engineers and project managers to ensure that building defects are corrected in time.
• Human Resource and Personnel Management.
• Managed and coordinated building personnel for the performance of premises management and project management tasks, lead and motivated the team, ensuring that behavioral expectations of facilities' team members are established and ensured that performance management activities are carried out.
• Ensured effective communication flow amongst Directors, management, staff, Landlord, tenants, administration and other stakeholders.
• Played a pivotal role in the continuous progress of Century Real Estate's revenue.
• Directly managed, through appropriate delegation of tasks, all related activities connected with the implementation of the required facilities management services including but not limited to the following: facilities maintenance and repair, ground maintenance including gardening, landscaping and weed control, pest and vermin control, indoor and outdoor cleaning, maintenance of mechanical plant and equipment, electricity provision and generator maintenance, air conditioning, solid and liquid waste management and disposal, minor repairs or general handyman services.

Lease Management and Administration

• Evaluated and negotiated over 90 leases totaling over 340,000 square feet including anchor and sub anchor tenants.
• Administered leases signed with tenants in the premises to ensure strict adherence to both tenant and landlord obligations.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Boosted occupancy of over 90% for more five years by leveraging market knowledge and successful promotional strategies.

• Collected monthly, quarterly and annual rents on behalf of the landlords.
• Participated in negotiation of Service contracts for maintenance.
• Drafted and executed lease agreements on behalf of the landlords.
• Compiled monthly, quarterly and annual reports.
• Actively participated in letting of vacant space on the properties.
• Generated and ensured timely invoicing and collection of rents and service charge for the respective buildings.
• Drafted monthly, quarterly, annual expenditure budgets for all properties under my care.
• Supervised and appraised all facilities maintenance staff on the different buildings.
• Ensured that value for money is realized in all procurements relating to Rwenzori Courts, Rwenzori House, Rwenzori Towers and Crested Towers.
• Ensured timely completion as well as within budget for all maintenance related works.
• Prepared purchase and payment requisitions to all service providers on a monthly basis.
• Monitored tenant and service provider works to ensure that any structural changes to the premises are done within allowable limits after proper approvals have been sought.

• Compiled monthly, quarterly and annual reports.
• Deputized the property manager in acting as the onsite representative.
• Managed and supervised all maintenance works onsite.
• Performed facility plant equipment obsolescence planning and budgeting.
• Ensured development and implementation of maintenance plans for the buildings.
• Established friendly communication with tenants and offered advice on problem when required.
• Took immediate action in events of absolute emergency summoning assistance from the appropriate authority when necessary during duty hours and outside of duty hours.

• Assisted the Estate Manager in supervision of all maintenance staff.
• On a regular basis, checked and verified that the buildings and their fixtures are secure
• Kept a log book of all problems, complications and suggestions to the Estate manager as they occur.
• Oversaw access control, fire arm and security systems throughout the building.

• Administered the estate on behalf of the owner.
• Collected rents from tenants and submitted the rents to the property owners.