Commercial Operations Manager
Mahoro Geofrey
ANDO Technologies
Kigali
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig Work
Location Preference
On-SiteRemoteHybrid
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programs
10
Certification
1
year of professional experience
I'm the Commercial Operations Manager at ANDO Technologies Rwanda, the senior-most commercial operator in-country. I co-launched ANDO from pre-revenue, built its entire operational infrastructure from scratch, and rose from Associate to Lead in four months, then Lead to Manager in six. Two promotions in my first year, each earned on results, not tenure.
Since launch I've driven exponential gross bookings growth, scaled order volume substantially, and sustained unbroken month-on-month revenue growth while holding unit economics, leading a cross-functional team and building every commercial and operational system the business runs on. I don't wait for the playbook; in fast-moving, resource-constrained environments, I build it. Starting from zero is exactly where I do my best work.
Work History
Commercial Operations Manager
4 Months- Own the market’s commercial performance and P&L, balancing revenue growth, operational costs, partner economics, and profitability.
- Lead commercial growth strategy across pricing, promotions, customer acquisition, retention, order frequency, and partner performance to drive sustainable business growth.
- Own the partner ecosystem, leading acquisition, activation, commercial negotiations, performance management, and long-term partner growth.
- Drive operational excellence and unit economics, improving delivery efficiency, service quality, cost-to-serve, and overall platform performance.
- Build and lead data-driven performance management, translating commercial and operational insights into strategic decisions, priorities, and growth initiatives for senior leadership.
- Lead cross-functional execution across Commercial, Marketing, Operations, Product, Technology, Finance, and Customer Experience to deliver market-level business outcomes.
- Lead and develop the commercial operations function, driving accountability, execution standards, and continuous performance improvement.
Commercial Operations Lead
5 Months- Drove gross bookings growth from platform launch, sustaining consecutive months of revenue growth through pricing strategy, promotional execution, and structured commercial campaigns.
- Scaled completed order volume significantly, increasing average daily orders through demand generation, customer retention, and targeted growth initiatives.
- Reduced the platform cancellation rate by identifying a payment-system root cause, validating duplicate order patterns, documenting the technical issue, and coordinating its resolution with the product team.
- Led an end-to-end delivery improvement programme focused on rider zone dispersal, early dispatch protocols, restaurant preparation accountability, and rider performance management, with the goal of improving delivery efficiency.
- Improved end-to-end delivery and restaurant preparation times through structured partner coaching, SOP enforcement, and real-time rider coordination.
- Grew the active restaurant base through continuous partner acquisition, activation, and lifecycle management, while building a pipeline across key target categories.
- Maintained healthy platform unit economics, including take rate and cost per trip, throughout a period of rapid order-volume growth and partner-base expansion.
- Built and owned performance-reporting infrastructure across sales, operations, and rider performance using Google Looker Studio; led weekly and monthly KPI reviews and presented growth roadmaps to senior leadership.
- Managed end-to-end partner financial reconciliation, including commission tracking, payout accuracy, and financial transparency across active restaurant partners.
- Led a cross-functional team spanning commercial operations, marketing, and guest relations, serving as the senior-most in-country operator with accountability for team performance and overall business execution.
Commercial Operations Associate
3 Months- Co-launched ANDO in Kigali from pre-revenue stage; personally drove the majority of restaurant partner signings, building the partner base from zero to launch-ready.
- Independently onboarded the majority of restaurant partners under field conditions to meet launch deadlines; designed and implemented the end-to-end partner onboarding SOP.
- Built the ANDO Rider Operational Framework from scratch conducting rider interviews, defining daily structure and conduct standards before the first order was placed.
- Led all pre-launch E2E delivery tests; coordinated restaurants, riders, and the GR team to validate the full order flow and resolve critical issues before go-live.
- Achieved 100% order completion rate in the first week of soft launch, establishing the operational baseline for subsequent month-on-month growth.
Education
BTEC Level 3 Extended Diploma - Business
Bachelor of Science - Entrepreneurial Leadership
Skills
Commercial and Revenue
Gross bookings growth and GMV scaling
Pricing strategy and promotional planning
Revenue target setting and tracking
Take rate and unit economics management
Commission tracking and partner financial reconciliation
Budgeting and financial reporting
Operations
End-to-end delivery operations management
Last-mile logistics and rider fleet management
SOP design
implementation
and enforcement
Partner onboarding and activation
Real-time order coordination and escalation handling
Operational systems design from scratch
Pre-launch testing and go-live execution
Commercial Partnerships
Restaurant partner acquisition and signing
Partner lifecycle management and engagement
Underperforming partner recovery
Grocery and supermarket partner expansion
Client account management (30+ accounts)
Data and Reporting
Google Looker Studio dashboard building
Sales
ops
and rider performance dashboards
Weekly and monthly KPI review cycles
Data-driven decision making
Performance trend analysis
SQL database querying
Marketing and Growth
Customer segmentation and retention systems
Push notification campaign planning and execution
Win-back and reactivation campaign design
Influencer strategy and code tracking
Promotional campaign execution
Social and content campaign coordination
Leadership and Strategy
Cross-functional team leadership
In-country senior operator accountability
Growth roadmap development and presentation
Strategic planning and execution
Managing up presenting to senior leadership and COO level
Tools
Google Looker Studio
Google Workspace — Sheets
Docs
Slides
ANDO Business Manager
Canva
SQL — database querying and analysis
Google Data Analytics tools
Soft Skills
Building from zero under pressure
Independent execution in resource-constrained environments
Problem identification and root cause analysis
Cross-functional collaboration
Field operations under pressure
Stakeholder communication
Industry Knowledge
Food delivery marketplace operations
Grocery delivery expansion
Rider management and fleet operations
Restaurant partner ecosystems
Customer retention in delivery platforms
Competitive intelligence and market analysis
Certification
Project Management
- Foundations of Project Management – Google (Aug 2025)
- Project Initiation: Starting a Successful Project – Google (Aug 2025)
- Project Planning: Putting It All Together – Google (Aug 2025)
- Managing Project Risks and Changes – University of California, Irvine – The Paul Merage School of Business (Jun 2025)
- Project Management Principles and Practices Specialization – University of California, Irvine – The Paul Merage School of Business (Jun 2025)
- Project Management Project – University of California, Irvine (Jun 2025)
- Budgeting and Scheduling Projects – University of California, Irvine – The Paul Merage School of Business (May 2025)
- Initiating and Planning Projects – University of California, Irvine – The Paul Merage School of Business (May 2025)
Business & Strategy
- Essentials of Management and Strategic Planning – University of California, Irvine (Jul 2025)
- Building Fintech Startups in Emerging Markets – University of Cape Town (Jun 2025)
- Global Diplomacy: Diplomacy in the Modern World – University of London (Jul 2025)
Finance
- Financial Markets – Yale University (May 2025)
- Understanding Financial Markets – University of Geneva (May 2025)
Digital Skills
- Foundations of Digital Marketing and E-commerce – Google (Aug 2025)
- International Computer Driving License (ICDL) – ICDL Certification (May 2024)
Languages
English
C2
Bilingual or Proficient
Kinyarwanda
C2
Bilingual or Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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"Paying attention to simple little things that most men neglect makes a few men rich."
Henry Ford
Interests
Entrepreneurship
Investing
Business strategy
Project management
Leadership
Innovation
Financial Literacy
Self Development
Software
- Microsoft Office Suite
Timeline
Commercial Operations Manager
ANDO Technologies
07.2026 - CurrentRead More
Commercial Operations Lead
ANDO Technologies
01.2026 - 06.2026Read More
Commercial Operations Associate
ANDO Technologies Limited
09.2025 - 12.2025Read More
African Leadership University
Bachelor of Science from Entrepreneurial Leadership
Read More
Pearson Education (UK)
BTEC Level 3 Extended Diploma from Business
Read More