Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANENGE ALINE

Cleaning Lady
Amand De Lattinlaan

Summary

Dedicated professional with extensive experience at Sofitel Hotel, excelling in attention to detail and time management. Proven track record of enhancing guest satisfaction through meticulous room cleaning and effective teamwork. Skilled in using eco-friendly cleaning techniques while maintaining safety standards, contributing to a welcoming and efficient environment.

Overview

5
5
years of professional experience
3
3
Languages

Work History

HOUSEKEEPING - ROOM CLEANING

SOFITEL HOTEL
01.2022 - 01.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.


STOREKEEPER

CORA
01.2020 - 01.2022

Managed receipts, records, and inventory withdrawals to maintain accurate stock levels. Received, inspected, and organized incoming supplies; reported discrepancies for reimbursement and documentation. Performed stock-related tasks, including returning, packing, pricing, and labeling items. Oversaw stock rotation and coordinated the disposal of surplus or expired items. Maintained detailed documentation to support inventory accuracy and audit readiness. Coordinated freight handling and equipment movement to ensure timely distribution.

Worksite Supervisor

BESIX
01.2018 - 01.2020
  • Supervised on-site security staff, including recruitment, training, and performance evaluation.
  • Developed and revised safe work procedures during both the planning and execution phases.
  • Managed site operations to optimize efficiency and ensure compliance with safety standards.
  • Coordinated event and shift planning to reduce overtime costs, and improve workforce scheduling.

Education

BBA - Marketing

University of Kigali
Rwanda
04.2001 -

High School Diploma -

Riviera High School
Kigali, Rwanda
04.2001 -

Skills

Attention to Detail – Ensures all areas are thoroughly cleaned and nothing is missed

Time Management – Completes tasks efficiently within required timeframes

Reliability & Dependability – Consistently shows up on time and completes duties without supervision

Teamwork & Collaboration – Works well with others in shared environments

Adaptability – Handles changes in schedules, routines, or work environments

Physical Stamina – Capable of performing physically demanding tasks for extended periods

Knowledge of Cleaning Techniques & Products – Uses appropriate methods and chemicals for different surfaces

Safety Awareness – Follows procedures to avoid hazards and uses protective gear as needed

Communication Skills – Understands instructions and communicates effectively with clients or team members

Discretion & Professionalism – Respects privacy and maintains confidentiality in private or sensitive environments

Timeline

HOUSEKEEPING - ROOM CLEANING

SOFITEL HOTEL
01.2022 - 01.2023

STOREKEEPER

CORA
01.2020 - 01.2022

Worksite Supervisor

BESIX
01.2018 - 01.2020

BBA - Marketing

University of Kigali
04.2001 -

High School Diploma -

Riviera High School
04.2001 -
MANENGE ALINECleaning Lady