MANISHIMWE Jean Baptiste
Kigali city
Summary
Detail-oriented Computer Maintenance Technician skilled in troubleshooting, data recovery, and technical support. Committed to enhancing user experience through effective software installation and system diagnostics. Proficient in computer troubleshooting and diagnostics, with a strong background in customer service. Experienced in resolving technical issues and enhancing system performance through effective software installation and maintenance. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Computer Maintenance Technician
NZAYISENGA Fabrice
Kigali city
03.2019 - 01.2023
- Diagnosed and repaired hardware issues in diverse computer systems.
- Performed regular maintenance to ensure optimal performance of computers.
- Installed and configured software applications for enhanced user accessibility.
- Assisted users in troubleshooting and resolving technical problems.
- Upgraded hardware components to improve performance and reliability when necessary.
- Installed and configured operating systems, applications, and other software programs efficiently.
Computer Repair Assistant
MPORAYONZI Damien
Kigali city
02.2020 - 08.2022
- Recovered data from damaged hard drives using advanced recovery tools.
- Supported technicians with hardware and software installations, ensuring seamless integration.
- Operated diagnostic tools to effectively identify computer issues and root causes.
- Instructed customers on correct use of newly serviced computer systems.
- Assisted customers with troubleshooting and repair inquiries for computers.
- Installed operating systems, software updates, and drivers for hardware components.
- Tested repaired machines to confirm proper functionality post-service.
- Updated anti-virus programs on all serviced computers to enhance security.
Education
Bachelor of Science - Software Engineering
University Of Lay Adventist Of Kigali
Kigali City06-2027
High School Diploma -
Ecole Secondaire Saint Joseph Le Travailleur
Kigali City06-2023
Skills
- Computer troubleshooting and diagnostics
- Data recovery and virus removal
- Software installation and configuration
- Technical support and helpdesk services
- System upgrades and hardware installation
- Driver updates and firmware updates
- Operating system installation and management
- Basic programming skills
- Application installations and software updating
- Customer service and relations
Languages
English
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
kinyarwanda
Native
Native
Certification
Driving License Category B(AT)
Affiliations
Volunteer
References
References available upon request.
Timeline
Computer Repair Assistant
MPORAYONZI Damien
02.2020 - 08.2022
Computer Maintenance Technician
NZAYISENGA Fabrice
03.2019 - 01.2023
Bachelor of Science - Software Engineering
University Of Lay Adventist Of Kigali
High School Diploma -
Ecole Secondaire Saint Joseph Le Travailleur