Finance Associate
Marie Chantal Uwamahoro
PRIMO WATER
Kigali
Finance operations professional with 3+ years of combined international experience in order-to-cash billing, purchase-to-pay shared services and customer support. Supported the UK market at Primo Water and Middle East and Africa (MEA) offices at DHL Global Forwarding. Skilled in SAP ERP, Excel, invoice verification, account reconciliation and resolving payment discrepancies. Consistently exceeded productivity and quality KPIs while managing 150+ daily billing cases, and was selected to train six new colleagues.
4
Years of experience
4
Languages
Work History
Order-to-Cash Billing Associate - UK Market
1 Year 1 Month
PRIMO WATER - BARCELONA | 04.2023 - 05.2024
- Managed 150+ UK customer billing cases daily, prioritizing requests to consistently exceed productivity and quality KPIs.
- Investigated customer invoice and payment discrepancies, checked purchase orders and recalculated charges, which resulted in fewer billing errors.
- Supported payment allocation and customer account reconciliation; processed credit notes, rebilling and account updates in SAP to maintain accurate balances.
- Delivered timely resolutions and earned positive customer feedback, which resulted in selection to train six new Billing Associates.
Customer Representative Specialist - UK Market
1 Year 3 Months
WEBHELP - BARCELONA | 11.2021 - 02.2023
- Managed enquiries across phone, email and digital channels, maintaining service quality and efficiency while consistently exceeding team goals.
- Personalized responses and followed up with internal teams to resolve enquiries, which resulted in more positive customer feedback.
Purchase-to-Pay Coordinator
1 Year
DHL GLOBAL FORWARDING - Port Louis, Mauritius | 04.2020 - 04.2021
- Processed 200+ invoices and payments daily for MEA offices, checking supporting documents and following internal controls to maintain accurate records.
- Coordinated with suppliers and MEA stakeholders to resolve discrepancies and reconcile accounts, enabling monthly reporting within established deadlines.
Accounting Support Intern
3 Months
DHL GLOBAL FORWARDING - Port Louis, Mauritius | 12.2019 - 03.2020
- Handled 500+ invoices and 30 payments daily for MEA offices, keeping documentation organized to support efficient month-end closing.
- Resolved accounting software issues with managers in the MEA shared-services team, which resulted in improved operational efficiency.
Education
BA (Hons) - Business Management & Entrepreneurial Leadership
Glasgow Caledonian University
02.2020
GPA: 82/100
Skills
SAP ERP
Microsoft Excel
Microsoft Word and PowerPoint
Microsoft Outlook
Google Workspace
Intercom and Slack
Accounts receivable and billing: Invoice processing
credit notes
LANGUAGES
Kinyarwanda - Native
English - Fluent
French - Professional
Swahili - Professional
ADDITIONAL EXPERIENCE
- Retail Credit and Operations Intern
- Cim Finance Group, Mauritius
- May - August 2018
- Co-analysed 50+ loan applications weekly, helping reduce assessment errors.
- Identified inefficient use of staff time and developed solutions, which resulted in a 5% reduction in human capital costs.
COMMUNITY LEADERSHIP
- BE SANTA Movement, Mauritius
- Founder | January 2019 - February 2020
- Organized fundraising activities supporting more than 200 orphans and people experiencing homelessness.
INTERNATIONAL EXPERIENCE
Worked in Mauritius and Spain, supporting colleagues and customers across MEA and the UK market.
Timeline
Order-to-Cash Billing Associate - UK Market
PRIMO WATER
04.2023 - 05.2024Read more
Customer Representative Specialist - UK Market
WEBHELP
11.2021 - 02.2023Read more
Purchase-to-Pay Coordinator
DHL GLOBAL FORWARDING
04.2020 - 04.2021Read more
Accounting Support Intern
DHL GLOBAL FORWARDING
12.2019 - 03.2020Read more
Glasgow Caledonian University - BA (Hons), Business Management & Entrepreneurial Leadership
Read more