Liliane Umutoni
Administrative Professional
Kigali
Summary
Driven and resourceful administrative professional with 9+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Experience
NCBA Bank Rwanda
09.2023 - 10.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
HR Officer
RG-Consult Inc Ltd
01.2021 - 08.2023
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Performed special payroll-related calculations such as retroactive payments and time-off accruals.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Executive Assistant to the Managing Director
RG-Consult Inc Ltd
02.2018 - 12.2020
- Developed and maintained automated alert systems for important deadlines.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant to the Chief Executive Officer
KT Rwanda Networks Ltd
01.2015 - 01.2018
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Processed visa applications on behalf of the expatriate workforce
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Receptionist Clerk
UNCHR/AIRD
01.2014 - 02.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Routed business correspondence, documents and messages to correct departments and staff members.
Office & Events Coordinator
UAP Insurance
02.2011 - 02.2014
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Hired, trained and supervised volunteers and support staff required for events.
Education
Bachelors of Arts - Communications
Makerere University
Kampala, Uganda 08.2009 - 01.2014
Skills
Advanced MS Office Suite
References
Available upon request
Timeline
Senior Customer Experience
NCBA Bank Rwanda
09.2023 - 10.2024
HR Officer
RG-Consult Inc Ltd
01.2021 - 08.2023
Executive Assistant to the Managing Director
RG-Consult Inc Ltd
02.2018 - 12.2020
Executive Assistant to the Chief Executive Officer
KT Rwanda Networks Ltd
01.2015 - 01.2018
Receptionist Clerk
UNCHR/AIRD
01.2014 - 02.2015
Office & Events Coordinator
UAP Insurance
02.2011 - 02.2014
Bachelors of Arts - Communications
Makerere University
08.2009 - 01.2014
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