Mbarushimana Zidane
Tour Guide
Kigali
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Rwanda & Uganda with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Tour Guide
Different Tour Operators
03.2021 - Current
- welcoming customers to the tour.
- explaining the itinerary for each tour.
- organizing itineraries based on weather forecasts and tour lengths.
- guiding tourists around sites such as museums, galleries, National Parks and historic houses.
- Driving Tourists
Tour Consultant
Judith Safaris
03.2020 - 01.2021
- Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Tour Guide
Eco Host Safaris
02.2018 - 03.2020
- Furnished customers with unique experiences by developing and creating new tour routes.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
Education
Tourism And Travel Management
Muhabura Integrated Polytechnic College
Musanze05.2022
Skills
- Teamwork and Collaboration
- Travel Route Planning
- Local history
- Written Communication
- Travel recommendations
- Time management abilities
- Engaging Storytelling
- Historical Interpretation
- Cultural Awareness
- Problem-solving abilities
Certification
- Member of Rwanda Safaris Guide Association
- First Aid
- Licensed Tour Guide
Timeline
Freelance Tour Guide
Different Tour Operators
03.2021 - Current
Tour Consultant
Judith Safaris
03.2020 - 01.2021
Tour Guide
Eco Host Safaris
02.2018 - 03.2020
Tourism And Travel Management
Muhabura Integrated Polytechnic College