Megan Umubyeyi
Ottawa
Summary
A detail-oriented and bilingual French Linguist with expertise in French grammar, phonetics, and syntax. Adept at enhancing AI language models through real-time coaching, performance evaluation, and user interaction optimization. Skilled in multilingual communication and coaching, with a strong background in metacognitive feedback delivery to drive continuous improvement. Collaborative team player with experience working cross-functionally to align AI capabilities with linguistic and user needs. Passionate about leveraging linguistic expertise to refine AI systems and ensure accurate, customer-friendly interactions in French.
Overview
5
5
years of professional experience
Work History
User Interaction Specialist & Performance Coach
Ada Support Inc
12.2024 - Current
- Focus on improving how agents interact with customers–Ensuring that the tone, style, and behavior of the AI align with the brand’s voice while also optimizing the AI’s ability to handle various user intent.
- Real-time coaching of agents by evaluating performance data, refining responses, and ensuring continuous improvement.
- Refine and enhance user interactions based on specific customer feedback.
Provide coaching and optimization strategies for AI behavior. - Ensure that the AI maintains a consistent tone and customer-friendly interaction across all channels.
- Collaborate with developers and customer service teams to align the AI’s capabilities with customer needs.
Bilingual Behavior and Anxiety Coach
Strongest Families Institute
10.2024 - 06.2025
- Provide structured telephone support to parents and families, reinforcing program materials and problem-solving challenges, in both French and English as required.
- Administer semi-structured interviews and questionnaires, ensuring adherence to protocol and telephone scripts.
- Maintain accurate and up-to-date client documentation to support continuity of care.
- Identify and escalate client concerns or safety issues to designated professionals as needed.
French Language Instructor & Curriculum Specialist
Adrienne Clarkson Elementary School
05.2022 - 10.2024
- Design and implement advanced French language curricula for students from the third grade to the fifth, with a focus on grammar, vocabulary, phonetics, and cultural immersion.
- Provide individualized and group support to students, employing differentiated instruction techniques to enhance comprehension and oral proficiency in French.
- Create and maintain a dynamic, inclusive classroom atmosphere that encourages active participation, critical thinking, and language use in both structured and spontaneous contexts.
- Work collaboratively with colleagues to integrate French across the curriculum and lead professional development workshops on best practices for language instruction.
French Phonetics Expert / Speech Analyst
Yactraq
02.2021 - 04.2022
- Conduct in-depth analysis of French phonetics, focusing on speech patterns, tone, and intonation to ensure accurate transcription and language modeling.
- Review and validate speech data to ensure phonetic accuracy, enhancing the reliability of language systems in various applications.
- Study and document regional accents and pronunciation variations in French, providing detailed reports on phonetic inconsistencies across different French-speaking regions.
- Perform detailed linguistic audits to identify errors in spoken language data, offering recommendations for improvements in pronunciation and articulation.
Education
Bachelor of Arts - French Language And Literature
Carleton University
Ottawa, Ontario06-2024
Master of Arts - Global French And Francophone Studies
University of Calgary
Calgary, Alberta07-2026
Skills
- French Linguistic Expertise
- Language Coaching and Improvement
- Multilingual Communication and Coaching
- Metacognitive Communication
- Collaboration and Cross-Disciplinary Work
- AI and User Interaction Optimization
Languages
English
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Italian
Intermediate (B1)
B1
Swahili
Proficient (C2)
C2
Timeline
User Interaction Specialist & Performance Coach
Ada Support Inc
12.2024 - Current
Bilingual Behavior and Anxiety Coach
Strongest Families Institute
10.2024 - 06.2025
French Language Instructor & Curriculum Specialist
Adrienne Clarkson Elementary School
05.2022 - 10.2024
French Phonetics Expert / Speech Analyst
Yactraq
02.2021 - 04.2022
Bachelor of Arts - French Language And Literature
Carleton University
Master of Arts - Global French And Francophone Studies
University of Calgary