Mercy Mbuba
Nairobi
Overview
10
10
years of professional experience
Work History
English Literature and Language Teacher
Newlife Leadership Academy
Kigali Rwanda
01.2021 - Current
- Developed and implemented lesson plans for English Literature and Language classes.
- Created and facilitated engaging activities to help students understand the material being taught.
- Encouraged student participation in class discussions about literature topics.
- Collaborated with other teachers to develop new curriculum ideas.
- Conducted research on various literary works from different eras of history.
- Organized field trips to bookstores and libraries for students to explore literature genres firsthand.
- Utilized a variety of teaching methods including lectures, group work, one-on-one tutoring sessions.
- Reviewed grammar rules with students during class time.
- Supervised independent study projects related to English Literature and Language topics.
- Communicated regularly with parents regarding their children's academic performance.
- Used online resources to complement traditional course materials and aid in student learning.
- Evaluated students' comprehension of lessons through relevant test questions.
Customer Service Representative
Orient Express Limited
Nairobi
01.2019 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Sunday School Teen Teacher Volunteer
World Changers Church Nairobi
Nairobi
10.2014 - 12.2018
- Serve as a positive role model, reflecting Christian values and behavior.
- Foster a welcoming, inclusive space where teens feel comfortable discussing faith and personal challenges.
- Prepare lessons in alignment with the church’s curriculum or doctrine, focusing on topics relevant to teenagers’ lives.
- Organized activities such as games, crafts, songs, and other age-appropriate activities to engage students.
- Planned special events throughout the year aimed at engaging families within the church community.
- Maintained child care and safety until released to parent or guardian.
- Coordinated camps, retreats and vacation bible school events.
- Utilized technology-based learning tools to enhance classroom instruction.
Education
Bachelor in Education Arts - English And Literature
Kenyatta University
Nairobi 12-2019
Skills
- Collaboration
- Writing instruction
- Oral communication
- Teaching strategies
- Literary Analysis
- Team Teaching
- Technology Integration
- Curriculum Implementation
- Lesson Planning
- Creative Writing
- Parent Communication
- Exam Proctoring
- Classroom Management
- Individualized Instruction
- Student Motivation
- Editing and proofreading
- Communication expertise
- Essay grading
- Class lectures
- Child Development
- Cross-cultural communication
- Student Records Management
- Team Collaboration
- Field Trips
- Grammar rules
- Quality education
Languages
Swahili
First Language
Timeline
English Literature and Language Teacher
Newlife Leadership Academy
01.2021 - Current
Customer Service Representative
Orient Express Limited
01.2019 - 11.2019
Sunday School Teen Teacher Volunteer
World Changers Church Nairobi
10.2014 - 12.2018
Bachelor in Education Arts - English And Literature
Kenyatta University