Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercy Mbuba

Nairobi

Overview

10
10
years of professional experience

Work History

English Literature and Language Teacher

Newlife Leadership Academy
Kigali Rwanda
01.2021 - Current
  • Developed and implemented lesson plans for English Literature and Language classes.
  • Created and facilitated engaging activities to help students understand the material being taught.
  • Encouraged student participation in class discussions about literature topics.
  • Collaborated with other teachers to develop new curriculum ideas.
  • Conducted research on various literary works from different eras of history.
  • Organized field trips to bookstores and libraries for students to explore literature genres firsthand.
  • Utilized a variety of teaching methods including lectures, group work, one-on-one tutoring sessions.
  • Reviewed grammar rules with students during class time.
  • Supervised independent study projects related to English Literature and Language topics.
  • Communicated regularly with parents regarding their children's academic performance.
  • Used online resources to complement traditional course materials and aid in student learning.
  • Evaluated students' comprehension of lessons through relevant test questions.

Customer Service Representative

Orient Express Limited
Nairobi
01.2019 - 11.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Sunday School Teen Teacher Volunteer

World Changers Church Nairobi
Nairobi
10.2014 - 12.2018
  • Serve as a positive role model, reflecting Christian values and behavior.
  • Foster a welcoming, inclusive space where teens feel comfortable discussing faith and personal challenges.
  • Prepare lessons in alignment with the church’s curriculum or doctrine, focusing on topics relevant to teenagers’ lives.

  • Organized activities such as games, crafts, songs, and other age-appropriate activities to engage students.
  • Planned special events throughout the year aimed at engaging families within the church community.
  • Maintained child care and safety until released to parent or guardian.
  • Coordinated camps, retreats and vacation bible school events.
  • Utilized technology-based learning tools to enhance classroom instruction.

Education

Bachelor in Education Arts - English And Literature

Kenyatta University
Nairobi
12-2019

Skills

  • Collaboration
  • Writing instruction
  • Oral communication
  • Teaching strategies
  • Literary Analysis
  • Team Teaching
  • Technology Integration
  • Curriculum Implementation
  • Lesson Planning
  • Creative Writing
  • Parent Communication
  • Exam Proctoring
  • Classroom Management
  • Individualized Instruction
  • Student Motivation
  • Editing and proofreading
  • Communication expertise
  • Essay grading
  • Class lectures
  • Child Development
  • Cross-cultural communication
  • Student Records Management
  • Team Collaboration
  • Field Trips
  • Grammar rules
  • Quality education

Languages

Swahili
First Language

Timeline

English Literature and Language Teacher

Newlife Leadership Academy
01.2021 - Current

Customer Service Representative

Orient Express Limited
01.2019 - 11.2019

Sunday School Teen Teacher Volunteer

World Changers Church Nairobi
10.2014 - 12.2018

Bachelor in Education Arts - English And Literature

Kenyatta University
Mercy Mbuba