Hi, I’m
Mireille Umutoniwase
Kigali,Rwanda
Summary
I have been working for over 4 years as a Customer care representative, technical support, and office assistant. I have skills in working hard and under pressure Or in stressful and difficult situations. Responsible technical support, passionate about delivering outstanding quality and service. Offering 2 years of experience in the industry with a history of recognition for performance.
Work history
UrID technologies ltd
IT Technical Support Assistant
1 1 - Current (25 education.years_Label & 4 education.months_Label)
Job overview
- The role is to create tickets, update the system, customer care, call center, QuickBooks, and Reporting
- Resolved technical and application problems via the helpdesk both over the phone and in person
- Created and maintained documentation of underlying processes, services, and systems
- Prepared, organized, and coordinated IT support for client seminars, conferences, and other events.
ISON
Customer care representative
2022.01 - 2022.07 (6 education.months_Label)
Job overview
- The role was to take calls from the clients and call them back to the B2B System Bralirwa
- Assisted in fulfillment, of customer orders placed in person, via email, online, and by telephone
- Addressed customer service enquires quickly and accurately
- Processed and issued product orders and service upgrades for customers
- Monitored customer surveys and feedback to develop corrective actions for service-related issues
Network technician
2021.10 - 2022.07 (9 education.months_Label)
Job overview
- Canal Box (Netis) as an ISP
- The role was to install a canal box from the pole (OTB) to the house of the clients and Maintenance sometimes request that the internet is not working properly
- Tested new network technologies, aiding strategic network improvements and upgrades
- Configured new and upgraded networks to meet internal requirements
- Designed, tested, and built high-performing networks for optimized customer experiences.
Extra Cash LTD
Technical Support Assistant
2021.01 - 2021.10 (9 education.months_Label)
Job overview
- The role was data entry, data collection, Maintenance of the pc, and assisting in transferring money outside the country such as Western Union and Money Gram
- Helped customers set up new systems, applications and software
- Provided clear and concise step-by-step technical support to guide clients
- Prepared timely and accurate financial reporting and analysis.
Yego LTD
IT Technical Support Specialist
2019.01 - 2019.12 (11 education.months_Label)
Job overview
- The role was data entry, and data collection (Back end)
- Helped customers set up new systems, applications and software
- Used support tickets to track and speed up incidents
- Kept detailed records of new installations and related licenses.
Education
Master's degree from Data Science
2025
University of Kigali
Bachelor's Degree from Science of Information Technology
2022
Lycée de Kicukiro APADE, Es Kanombe Efotec S1
diploma(A2) from computer science
2016
Skills
- PROFESSIONAL TRAINING AND SKILLS
- I have been trained as a customer care representative in ISON
Certification
I have been trained for three months in Fiber optics in NETIS Rwanda (canal box).
I have been trained in Programming languages such as HTML, CSS, JAVASCRIPT, JAVA, PYTHON….at Moringa School for Girls in June 2019-December 2019
Languages
English
Advanced
A1