WordPress
Mutsinzi Karim
Office Management
Kigali
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company].
Overview
10
10
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Office Manager
J-Pintaz Ltd
Kigali
10.2018 - 07.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Supervised and performed human resource management functions for [Number] subordinates.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Implemented [Type] process improvement initiatives within department.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Provided management oversight and operational control of assigned programs valued at $[Amount].
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
- Developed standards and promoted [Type] activities to enhance operational procedures.
- Spearheaded move to paperless system, saving company $[Amount] in print costs.
- Discovered and rectified erroneous vendor billing, saving $[Amount] in potential costs.
- Managed main reception area to monitor scheduled appointments for [Type] business executives.
- Managed and organized functions and oversaw daily operations of office with [Number] employees.
- Decreased expenditures [Number]% by implementing inventory controls and standardizing ordering procedures.
- Developed new office procedural guidelines, improving efficiency by [Number]%.
- Used [Software] to manage and maintain calendars for managers.
Sales Consultant
LCL SALADMASTER RWANDA
Kigali
11.2021 - 01.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Exceeded quarterly sales goals by [Number]%.
- Revitalized product revenues to over $[Amount] in one year.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up calendar with customer birthdays and other special events for personal touch.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
Digital Marketing Manager
J-Pintaz Ltd
Kigali
09.2018 - 03.2022
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Generated [Number]% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Drove marketing efforts by orchestrating [Type] and [Type] advertising campaigns.
- Increased [Product or Service] sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Met deadlines, exceeding expectations and effectively rolling out [Type] campaign.
- Supervised marketing and planning activities to exceed [Type] segment sales and margin goals.
Customer Service
J-Pintaz Ltd &
Kigali
11.2018 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Entered orders into [Type] computer database system.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
Education
High School Diploma -
Wellspring Academy (A Cambridge International Institute)
Kigali, Rwanda 05.2018 - 05.2021
No Degree - Accounting
Eben Donges
Cape Town, South Africa 04.2001 -
Skills
Business administration
undefinedCertification
isiXhosa - Beginner
Additional Information
- Willing to relocate: AnywhereSponsorship required to work in the US
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Software
ProofHub
Zoho One
Scoro
Cooking Italian Food
I have always loved Italian inspired foods. From pizza to macaroni %cheese to Lasagna and much more. I am always thrilled by the variety and the adventures that one experiences through learning different ways of preparing Italian meals. I would say am around mi-tier when it comes to making a variety Italian recipes; each filled with long a history, love and 'famlia'.
Timeline
Sales Consultant
LCL SALADMASTER RWANDA
11.2021 - 01.2022
Customer Service
J-Pintaz Ltd &
11.2018 - 01.2022
Office Manager
J-Pintaz Ltd
10.2018 - 07.2021
Digital Marketing Manager
J-Pintaz Ltd
09.2018 - 03.2022
High School Diploma -
Wellspring Academy (A Cambridge International Institute)
05.2018 - 05.2021
No Degree - Accounting
Eben Donges
04.2001 -
Similar Profiles
Sharry Amonchin NumahSharry Amonchin Numah
Volunteer at AFRICAN UNITED METHODIST UNIVERSITYVolunteer at AFRICAN UNITED METHODIST UNIVERSITY
Pacifique MUKESHIMANAPacifique MUKESHIMANA
Bank Teller at I&M Bank Plc.Bank Teller at I&M Bank Plc.
LILIANE NICOLE NIYIGENALILIANE NICOLE NIYIGENA
Receptionist & Operations Associate at African Leadership UniversityReceptionist & Operations Associate at African Leadership University