WordPress
Mutsinzi Karim
Office Management
Kigali
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company].
Overview
10
10
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Office Manager
J-Pintaz Ltd
Kigali
10.2018 - 07.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Supervised and performed human resource management functions for [Number] subordinates.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Implemented [Type] process improvement initiatives within department.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Maintained financial accuracy when handling over $[Amount] in revenue each day.
- Provided management oversight and operational control of assigned programs valued at $[Amount].
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
- Developed standards and promoted [Type] activities to enhance operational procedures.
- Spearheaded move to paperless system, saving company $[Amount] in print costs.
- Discovered and rectified erroneous vendor billing, saving $[Amount] in potential costs.
- Managed main reception area to monitor scheduled appointments for [Type] business executives.
- Managed and organized functions and oversaw daily operations of office with [Number] employees.
- Decreased expenditures [Number]% by implementing inventory controls and standardizing ordering procedures.
- Developed new office procedural guidelines, improving efficiency by [Number]%.
- Used [Software] to manage and maintain calendars for managers.
Sales Consultant
LCL SALADMASTER RWANDA
Kigali
11.2021 - 01.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Exceeded quarterly sales goals by [Number]%.
- Revitalized product revenues to over $[Amount] in one year.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up calendar with customer birthdays and other special events for personal touch.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
Digital Marketing Manager
J-Pintaz Ltd
Kigali
09.2018 - 03.2022
- Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Successfully launched offline and online consumer targeting and marketing strategy.
- Generated [Number]% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Drove marketing efforts by orchestrating [Type] and [Type] advertising campaigns.
- Increased [Product or Service] sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Met deadlines, exceeding expectations and effectively rolling out [Type] campaign.
- Supervised marketing and planning activities to exceed [Type] segment sales and margin goals.
Customer Service
J-Pintaz Ltd &
Kigali
11.2018 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Entered orders into [Type] computer database system.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
Education
High School Diploma -
Wellspring Academy (A Cambridge International Institute)
Kigali, Rwanda 05.2018 - 05.2021
No Degree - Accounting
Eben Donges
Cape Town, South Africa 04.2001 -
Skills
Business administration
Staff Management
Financial Management
Business planning
Account Reconciliation
Contract negotiations
Policy and procedure modification
Documentation and control
Budgeting
Strategic planning
Sales and marketing
Search Engine Optimization
Business Development
Workflow planning
Credit and collections
Certification
isiXhosa - Beginner
Additional Information
- Willing to relocate: AnywhereSponsorship required to work in the US
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Software
ProofHub
Zoho One
Scoro
Cooking Italian Food
I have always loved Italian inspired foods. From pizza to macaroni %cheese to Lasagna and much more. I am always thrilled by the variety and the adventures that one experiences through learning different ways of preparing Italian meals. I would say am around mi-tier when it comes to making a variety Italian recipes; each filled with long a history, love and 'famlia'.
Timeline
Sales Consultant
LCL SALADMASTER RWANDA
11.2021 - 01.2022
Customer Service
J-Pintaz Ltd &
11.2018 - 01.2022
Office Manager
J-Pintaz Ltd
10.2018 - 07.2021
Digital Marketing Manager
J-Pintaz Ltd
09.2018 - 03.2022
High School Diploma -
Wellspring Academy (A Cambridge International Institute)
05.2018 - 05.2021
No Degree - Accounting
Eben Donges
04.2001 -