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Nahom Araya
Managing Director Of IT Consulting
Edmonton,AB
Summary
Reliable Operations Manager with over 5 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter, serial entrepreneur, skillful communicator and multilingual.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Operations Manager
Zarayt (Zarayt.com)
Edmonton, Alberta
09.2021 - Current
- Worked in matrix management environment with oversight of potential partners to create company awareness and engagement.
- Owned and managed the company to produce highly efficient systems that accelerated growth and sustainability.
- Organized marketing strategy to gain the desired level of market flow into the business and introduced incentives to attract potential clients.
- Produced high quality content online and partnered with competent developers to promote our products and maintain productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Designed and developed websites for clients and maintained their sites on a regular basis.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Interpreter
IRB (Immigration & Refugee Board) of Canada
Edmonton, AB
01.2020 - Current
- Facilitated communication between Immigration Board of Canada and Canadian Border Services Agency (CBSA) and asylum seekers, refugees and people of interest.
- Provided oral interpretations for Immigration Officers and Border services on their daily activities as an independent contractor.
- Attended training programs to improve professional knowledge and interpretation skills.
Signing Authority & Main Contact
Bethel Eritrean Evangelical Church (SAH Organization)
Edmonton, AB
10.2019 - Current
- Acted as a main contact person and signing authority of our organization as a SAH (Sponsorship Agreement Holder) in all communications with IRCC (Immigration, Refugees and Citizenship Canada).
- Developed and implemented performance improvement strategies and plans to promote efficient and timely services to both refugee clients and immigration authorities.
- Received and processed application forms, identification documents, police clearances and financial transactions in relation to sponsorship processes.
- Worked within applicable government standards, policies and regulatory guidelines to promote a safe and welcoming resettlement environment for relocated refugees.
- Used Microsoft Word, Excel, PDF, Zoom Meetings, and other software tools to create documents, facilitate communications and store data.
- Developed team communications and information for meetings, and arranged introductory training sessions for co-sponsors and constituency groups to work with our organization for sponsorships.
Assist. Front Office Manager | Auditor
Sandman Signature Hotel
Edmonton, AB
12.2015 - 01.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Oversaw day-to-day operations of 313-room hotel with staff of over 30 employees.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera Software with 100% accuracy.
Lead Guest Services Agent
The Sutton Place Hotel
Edmonton, AB
12.2011 - 12.2015
- Led a team of 5 employees in the fast paced hotel environment to meet and exceed guests' expectation and provide excellent services.
- Resolved problems, improved operations and provided exceptional service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Perform MOD (Manager on duty) tasks with completing MOD checklist, respond to guests’ inquiries and complaints and address them in a timely manner; and send reports to the hotel management team to execute action plan for anything that requires follow up.
- Check reservations to ensure all the proper fields are correctly implemented and communicate with other hotel departments for teamwork and cooperation for flawless and smooth guest experience.
Education
High School Diploma -
Isacc T.Medhin High School
Eritrea 09.1997 - 06.1999
Computer Applications
MIC Computer And Language Training Center
Asmara, Eritrea 10.2003 - 12.2003
Computer Technician & Networking
Advanced Computer Tech
Asmara, Eritrea 07.2007 - 09.2007
Electronics Repair And Electricity Installation
Polytech
Asmara, Eritrea 07.2007 - 09.2007
Skills
Website design and maintenance
Proficient in Microsoft Office, Excel and Adobe Photoshop
Advanced computer knowledge, hardware & software troubleshooting skills
Multilingual: English, Amharic, Tigrinya and Basic Arabic
Accomplishments
- Earned the “Recognition of Excellence” Award in 2017 for Best Leadership and quality Guest Services.
- Earned the “Employee of the Month” Award in 2016 for Outstanding service and loyalty.
Certification
Interpretation Certified
Interests
Hiking & Running
Networking with people
Nature
Timeline
Operations Manager
Zarayt (Zarayt.com)
09.2021 - Current
Interpreter
IRB (Immigration & Refugee Board) of Canada
01.2020 - Current
Interpretation Certified
01-2020
Signing Authority & Main Contact
Bethel Eritrean Evangelical Church (SAH Organization)
10.2019 - Current
Assist. Front Office Manager | Auditor
Sandman Signature Hotel
12.2015 - 01.2022
Lead Guest Services Agent
The Sutton Place Hotel
12.2011 - 12.2015
Art of Dressmaking & Embroidery
09-2007
Computer Technician & Networking
Advanced Computer Tech
07.2007 - 09.2007
Electronics Repair And Electricity Installation
Polytech
07.2007 - 09.2007
Advanced Computer Technology
07-2007
Computer Applications
MIC Computer And Language Training Center
10.2003 - 12.2003
High School Diploma -
Isacc T.Medhin High School
09.1997 - 06.1999