Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Natete Joie Lucienne

Kigali

Summary

Results-driven professional with a strong background in customer service and supervisory roles. Expertise in safety compliance and workflow optimization contributes to streamlined operations and improved service delivery.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

CCI RWANDA
kigali
05.2025 - 10.2025
  • Assisted customers with inquiries, providing accurate information and guidance.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Cashier and receptionalist

Horebu medical center
kigali
11.2024 - 05.2025
  • Processed customer transactions efficiently with cash register.
  • Assisted patients with billing inquiries and payment options in a friendly manner.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • I ensured a welcoming environment where customers felt cared for, informed, and ultimately satisfied with the services and guidance received.

Supervisor

Sinai Road construction
kigali
08.2024 - 10.2024
  • Streamlined workflow processes, reducing project completion times.
  • Supervised daily operations on construction sites, ensuring safety compliance and efficiency.
  • Coordinated with team members to assign tasks and manage workflow effectively.
  • Monitored equipment and tool usage, maintaining inventory for construction projects.
  • Conducted safety briefings to promote a culture of workplace safety among staff.

Education

High School Diploma -

RWAMAGANA LEADER'S SCHOOL
Rwamagana
08-2024

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Workflow optimization
  • Safety compliance
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Problem solving

Languages

English
Advanced (C1)
C1
French
Intermediate (B1)
B1

Affiliations

Debates

Timeline

Customer Service Representative

CCI RWANDA
05.2025 - 10.2025

Cashier and receptionalist

Horebu medical center
11.2024 - 05.2025

Supervisor

Sinai Road construction
08.2024 - 10.2024

High School Diploma -

RWAMAGANA LEADER'S SCHOOL
Natete Joie Lucienne