NICK LORRIS NKURANGA
KIGALI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer support position. Ready to help team achieve company goals. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Certfied Customer Support Agent
JetBlue, CCI
04.2023 - Current
- Actively listened to customers, handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pearson cer fied Customer Service Agent
Rwanda LTD
01.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer support
World-wide E-learning Campus, WEC
01.2023 - 04.2023
Equipment Operator
Kigali Photography
10.2021 - 06.2022
- Worked at ENVISION RWANDA in KIGALI
- PHOTOGRAPHY rental house(camera equipment operation &editing)
- Maintained and cleaned equipment after each job and inspected.
Education
BBA -
Mount Kenya University
RWANDAHigh School Diploma -
Certificate of Completion, Kigali Christian School
07.2021
St
Vincent of Paul/ NDERA
2018
Saint Joseph primary school
2013
Personal Information
Skills
- Language skills:
- English (fluent)with an IELTS Certfied language profiency
- French (fluent), Kinyarwanda(mother language)
- Computer literate : word for windows, Excel, Power point, internet, IECMS
- Rwandan national driving license category B
- Call Management
- Support Services
- Online Chat Support
Timeline
Certfied Customer Support Agent
JetBlue, CCI
04.2023 - Current
Pearson cer fied Customer Service Agent
Rwanda LTD
01.2023 - 08.2023
Customer support
World-wide E-learning Campus, WEC
01.2023 - 04.2023
Equipment Operator
Kigali Photography
10.2021 - 06.2022
BBA -
Mount Kenya University
High School Diploma -
Certificate of Completion, Kigali Christian School
St
Vincent of Paul/ NDERA
Saint Joseph primary school
Personal Information
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