Niwenshuti Donatien

Resourceful Travel Consultant known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Professional Activities:

✅ Travel Planning & Itinerary Creation – Assisting clients in organizing trips, suggesting destinations, and planning detailed itineraries.

✅ Tour Guiding & Coordination – Leading or coordinating group tours, excursions, or cultural experiences.

✅ Airline & Hotel Bookings – Managing reservations, ticketing, and accommodation arrangements.

✅ Customer Service & Support – Providing assistance to travelers before, during, and after their trips.

✅ Networking & Industry Events – Attending travel expos, tourism conferences, or professional workshops.

✅ Destination Research – Staying updated on travel trends, visa regulations, and new travel experiences.

Volunteer & Community Engagement:

✅ Travel Blogging/Vlogging – Sharing travel insights, tips, or reviews on social media, YouTube, or a personal blog.

✅ Language Learning or Cultural Exchange – Participating in language learning programs or cultural exchange initiatives.

✅ Community Tourism Development – Working with local tourism boards or organizations to promote sustainable travel.

✅ Charity & Humanitarian Trips – Organizing or participating in volunteer-based travel experiences.

Skills-Oriented Activities:

✅ Crisis Management & Travel Safety – Handling emergency travel situations and ensuring client safety.

✅ Sales & Marketing in Tourism – Promoting travel packages, deals, and special offers to clients.

✅ Using GDS (Global Distribution Systems) – Familiarity with Amadeus, , or Galileo for booking flights.

✅ Content Creation for Travel – Writing articles, creating videos, or curating social media content about travel.

Accomplishments:

✅ Increased Client Retention by X% – Successfully built long-term relationships with travelers, ensuring repeat business.

✅ Managed High-Value Corporate Accounts – Assisted VIP and business travelers with seamless travel planning.

✅ Developed Custom Travel Packages – Designed exclusive itineraries for honeymooners, adventure seekers, or corporate clients.

✅ Mastered GDS (Amadeus, , Galileo, etc.) – Gained expertise in airline ticketing and travel reservations.

✅ Achieved High Customer Satisfaction Ratings – Consistently received positive feedback and five-star reviews.

Certifications:

✅ Certified in Travel operations (WDA) (offered by The Travel Centre Kigali).

✅ GDS Certification (Amadeus, Galileo) – Shows your ability to book flights, hotels, and travel services using global distribution systems.

✅ Certified Travel Consultant (certificate of training offered by travel port)

✅ Certified Travel Consultant (certificate of training offered by Amadeus)

Unique skills and experience:

Amadeus GDS Certified Expert– Proficient in using the Amadeus system to manage bookings, tailor itineraries, and handle complex travel arrangements.

Galileo GDS Certified Expert– Proficient in using the Galileo system to manage bookings, tailor itineraries, and handle complex travel arrangements.

Literacy certified_certified in literacy program where teaching locals who doesn’t how to read and write.

Kairos certified –certified by Kairos Africa

Pastry chef _in pastry shop making cakes designs

Computer Skills

• Microsoft Office Suite – Advanced proficiency in Word, Excel (data management & reporting), PowerPoint (presentation design), and Outlook.
• Google Workspace – Skilled in Google Docs, Sheets, and Drive for collaborative work and document management.
• Travel Software – Expert in Amadeus GDS for booking and itinerary management; working knowledge of Sabre and Galileo.
• Social Media & Digital Marketing Tools – Experience with social media management platforms (e.g., Hootsuite, Buffer) for promoting travel packages and destinations.