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Associate Principal Engineer

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 Procurement and Contract Management Specialist with experience managing complex, high-value procurements in regulated environments. Strong background in sourcing strategy, tendering (RFI/RFP/RFQ), contract negotiation, supplier performance management, and cost optimization. Proven ability to work cross-functionally, ensure compliance, and deliver value across technically driven projects. 

Reliable System Engineer and Presales engineer bringing more than 20 years of experiences in IBM system server . Meticulous attention to detail with deep technical knowledge.
Professional system engineer with proven track record in designing, implementing, and maintaining complex IT systems. Skilled in server management, Strong focus on team collaboration and adaptability to evolving project requirements. Reliable problem-solver with passion for achieving optimal results.

Strategic leader in Program Management, Quality Systems, delivering Business Excellence & Operations Optimization, through Agile-driven Digital Transformation. Expert in driving Governance, Compliance, implementing AI/ML-led solutions that boost productivity, reduce risks, and enhance Customer Satisfaction. Builds high-performing teams and enables sustainable growth through continual improvement and value-focused execution.
Noteworthy Triumphs:
Agile Transformation: Spearheaded the transition from Waterfall to Agile at TCG Digital, cutting average lead-time by over 50% and achieving an average velocity of 17 story points per Sprint-team per sprint.
Delivery Excellence: Major role in establishing a 200+ FTE Delivery Factory at TCG
Digital, surpassing revenue targets by 9% while sustaining a CSAT score of 4.7/5.
Program Governance: Institutionalized program governance at TCG Digital, reducing schedule creep by close to 20% and cost creep by over 15%, significantly improving delivery predictability.
Digital Transformation: Governed delivery of AI/ML-based Digital Transformation at TCG Digital & Cognizant Technology Solutions, successfully delivering 15+ projects that boosted operating margin by 15% for a regional Oil & Gas major, Healthcare & Pharma.
Cost Optimization: Drove continual process improvement at TCG Digital & Cognizant technology Solutions , reducing Cost of Poor Quality by over 70% and cutting defect leakage to production under 5%.
Quality Management: facilitate internal audits and process compliance at TCG Digital & Cognizant technology Solutions both , reducing contingency costs by 5%, defect density by 7%, and achieving early defect detection.
Process Improvement: Executed PMI guided initiatives at Cognizant technology for united Healthcare System projects to reduce the turn around time of the resolution an incident up to 50%
Automation: Led a 10+ member automation team at Cognizant technology System , increasing internal process productivity by 20–30% and improving employee satisfaction by 30%.
Training & Mentoring: Conducted 30+ training sessions at TCG Digital Solutions,
mentored 20+ professionals.
Team Leadership: Managed 30+ team members across 2 geographies at Cognizant, ensuring on-time delivery of 20+ Oracle -Pl/SQL based Life sciences projects with negligible slippage and fostering career growth.
Service Level Delivery: Maintained superior SLA compliance at Cognizant, with

Senior data scientist with 5+ years of experience designing and deploying production-grade machine learning systems in banking and financial services. Strong background in recommendation systems, fraud detection, LLM-powered analytics, and quantitative financial modeling. Proven ability to translate complex business problems into scalable data products that deliver measurable impact.

With extensive experiences in Finance, Administration and Risk Management, my first experience with the Aviation was with the United Nations Humanitarian Air Service (UNHAS), where I worked for 3 years. Since that time I have been studying Aviation Management which resulted with a Master of Business Administration in Aviation and now a Doctorate Of Aviation Science and Management (to be closed in April 2026). I had previously obtained an MBA in Risk Management and a Master' degree in Auditing and Management Control.

Dynamic accountant with proven expertise at Company, excelling in financial reporting and cash flow analysis. Demonstrated strong time management and bookkeeping skills, ensuring accurate financial records and successful budgeting. Proficient in QuickBooks, I effectively managed daily cash functions, enhancing overall financial accuracy and operational efficiency.

Experienced aviation professional with a strong background in managing complex operations and sales strategies, adept at driving revenue growth and maintaining high standards of customer service.

Dynamic Customer Service Team Lead with over 19 years of extensive experience in remote and client-focused environments. Proven track record as a Customer Service Supervisor at NoneAway Technology Philippines Inc. (NONA), effectively supporting distributed teams and collaborating with notable companies such as Pickaroo, Waltermart, Honestbee, and Sykes Asia Inc. Skilled in managing remote agents, achieving performance targets, and ensuring team output aligns with client expectations. Committed to fostering motivated teams, driving professional growth, and consistently delivering exceptional customer satisfaction.

Organized and dependable professional with leadership experience in customer service and management, currently pursuing a degree in Public Health. Strong communication, scheduling, and documentation skills, with experience handling confidential information, resolving issues, and supporting day-to-day operations in fast-paced environments.

Dedicated Customer Service Lead with a proven track record in complaint resolution, team performance monitoring, and effective communication. Committed to enhancing customer satisfaction and driving team collaboration.

Niyonsenga Brian

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Customer Service Lead

Customer Service Agent

Digital Marketing Coordinator

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BACHELORS DEGREE -

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Digital Marketing Coordinator

Customer Service Agent

Customer Service Lead

BACHELORS DEGREE -

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