Niyonsenga Brian
Kigali
Summary
I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Lead
BRAYNE DIGITAL
- Addressed customer service inquiries in a timely fashion
- Achieved a customer satisfaction rating of 98%
- Provided input in improving internal processes
- Help in customer advice
- Help in student support
Customer Service Agent
CITY UNIVERSITY
11.2022 - 11.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer requests for services and university information.
Digital Marketing Coordinator
Brayne Digital
01.2023 - 11.2024
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
- Rewrote website copy, authored blog posts and updated social media platforms to strengthen client digital presence.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Education
BACHELORS DEGREE -
CITY UNIVERSITY
Malaysia 12.2024
Skills
- Customer service excellence
- Research and analysis
- Data analysis
- Idea presentation
- Digital marketing
- Multi tasking
- Problem solving
Languages
French
English
Certification
- Bachelors degree in business administration
- digital marketing
- data analytics
Timeline
Digital Marketing Coordinator
Brayne Digital
01.2023 - 11.2024
Customer Service Agent
CITY UNIVERSITY
11.2022 - 11.2024
Customer Service Lead
BRAYNE DIGITAL
BACHELORS DEGREE -
CITY UNIVERSITY