Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Nshimiyimana Ally

Nshimiyimana Ally

Kigali,01

Summary

My name nshimiyimana ally, I'm 28 year old,my nationality Rwanda country, I'm single, I'm graduate in university tourism and business in faculty business information and technology,

I have experience through different sectors like sales assistant, receiptionist,data entry,driver and banking,

Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Sales Assistant

Sonella ltd
kigali, rwanda
07.2022 - 10.2024

Thanks, normally this post sales assistant was like provide services through selling products and services, like building relationships, convince clients and trusts, provide solutions to our customers.

  • Assisted customers in locating products, providing detailed information and recommendations.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Utilized CRM systems to track customer interactions and sales opportunities.
  • Provided excellent customer service to clients in person and over the phone.
  • Processed orders accurately and efficiently using a POS system.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers with product selection and inquiries during peak hours.
  • Maintained accurate inventory records using company-specific management software.
  • Processed sales transactions efficiently at the point of sale terminal.

Receptionist

Kentcar rental
kigali, rwanda
02.2019 - 06.2021

Thanks, normally this post receiptionist that was like provide services through book reservation,data recorded, daily report, building relationships with customers, satisfied customers needed

  • Managed front desk operations and greeted visitors warmly.
  • Scheduled appointments and maintained the calendar for office staff.
  • Processed incoming and outgoing mail efficiently and accurately.
  • Maintained a clean and organized reception area for visitors.
  • Assisted clients with inquiries, providing exceptional customer service.
  • Coordinated office supplies inventory and placed orders as needed.
  • Supported administrative staff with various clerical tasks as required.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls to appropriate departments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated daily log book with information about visitors entering the premises.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

Bachelor of Science - Business Information And Technology

University Tourism And Business
Kigali Rwanda , rwanda
05.2020 - 11.2023

Skills

  • Customer service
  • Sales operations
  • CRM software
  • Inventory management
  • Problem solving
  • Team collaboration
  • Team support and assistance
  • Promotional event support
  • Customer relationship management
  • Item ticketing and pricing

Languages

English
First Language
English
Intermediate (B1)
B1

Certification

  • Driving licence B

References

References available upon request.

Timeline

Sales Assistant

Sonella ltd
07.2022 - 10.2024

Bachelor of Science - Business Information And Technology

University Tourism And Business
05.2020 - 11.2023

Receptionist

Kentcar rental
02.2019 - 06.2021
Nshimiyimana Ally