Secretary
Ndutiye Low Firm
01.2023 - 05.2024
Nursa Ukwitegetse
Cashier
Kigali,Kigali
Timeline
Cashier Manager
Hassani coffee shop
07.2022 - 12.2022
cashier
JIBU
05.2020 - 05.2022
No Degree - Boulangerie, Et Patisserie
BCK, Boucherie, Charcutelie, De Kigali
02.2016 - 05.2016
No Degree - Accountant
Group Scolaire BTR Rwamiko
01.2012 - 12.2015
Work History
Secretary
Ndutiye Low Firm
Kigali, Kigali
01.2023 - 05.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
Cashier Manager
Hassani coffee shop
Kigali, Kigali
07.2022 - 12.2022
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
cashier
JIBU
Kigali, Kigali
05.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Education
No Degree - Accountant
Group Scolaire BTR Rwamiko
Nyamagabe 01.2012 - 12.2015
No Degree - Boulangerie, Et Patisserie
BCK, Boucherie, Charcutelie, De Kigali
Kigali 02.2016 - 05.2016
Skills
- Customer Service
- Verbal and written communication
- File Management
- Sales Support
- Complex Problem-Solving
- Fast Learner
- Multitasking and Time Management
- Critical Thinking
- Clear Communication
- Customer relations and communications
- Customer and client relations
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Languages
English
Intermediate (B1)
kinyarwanda
Advanced (C1)
Swahili
Intermediate (B1)