OBED HABYARIMANA
Kigali
Summary
Experienced in delivering effective solutions and solving complex problems, customer-focused professional with a strong emphasis on organization and exceptional customer service skills. Adept at meeting the needs of clients, my expertise extends to various software engineering fields, including front-end and back-end web development, as well as network security. Possessing a flexible mindset that allows for adaptation and excellence in diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Tek-experts
03.2024 - Current
- Work as Microsoft Support Engineer, we provide specialized technical support to some of the world’s most respected organizations, I address customer issues related to Microsoft Dynamics 365 products, ensuring prompt troubleshooting and timely resolution for the best customer experience.
- using ticketing system tools and managing service level agreement (SLA) to meet response and resolution times
- Automating processes, debugging and resolving issues in automated workflows.
- synchronize data between D365 and other systems
- Workflows creation and management
- Handling system migration
- Understanding business workflows and how to optimize them using automation.
- designing user-friendly interfaces
- connecting power Apps to data sources like sharepoint, SQL server and excel.
- Cloud computing
- Customer service and communication skills
- Troubleshooting, identifying root cause & Problem solving
- Cases Documentation
IT Systems Administrator
Master Electronics
09.2018 - 10.2023
- System configuration
- Technical proficiency
- Data Visualization
- System security
- System backup and recovery
- Hardware and software Troubleshooting and maintenance
- Documenting processes and maintaining system logs.
Education
Bachelor of Science - Computer Application
Lovely Professional University
2017
DIPLOMA IN LAPTOP CHIPLEVEL REPAIRING
ECS Institutes of Digital technologies(india)
2015
Diploma of Higher Education - Computer Electronics
Saint Kizito Technical School
2011
Skills
- Database Management Skills
- Professional Networking Expertise
- CSS Proficiency
- Oracle Database Management
- Python Programming
- PHP Programming Skills
- Nodejs Development
- JavaScript Coding Skills
- Java Development
- Technical Support Expertise
- Documentation Proficiency
- Proficient in Scripting Languages
- Server Administration
- System Setup Expertise
- Business Process Automation
- Fundamentals of Ethical Hacking
- Technical Support Proficiency
- Analytical Problem Solving
- Troubleshooting & Root Cause Identification
Websites, Portfolios and Profiles
https://www.linkedin.com/in/obed-h-4204ab171?jobid=1234&lipi…
Projects
Yaounde, Cameroun, 09/01/15, With my team of 3, we have built Nkol eton high school website using C#/ASP.net programming language with Javascript concepts and SQL server as database management system.
Certification
- CISCO CERTIFIED NETWORK ASSOCIATE CERTIFIED (CCNA)
- MICROSOFT CERTIFIED SOLUTIONS EXPERT (MCSE)
- PHP with MYSQL
- ORACLE DBA
- CORE JAVA
- CLOUD COMPUTING
Timeline
Technical Support Engineer
Tek-experts
03.2024 - Current
IT Systems Administrator
Master Electronics
09.2018 - 10.2023
DIPLOMA IN LAPTOP CHIPLEVEL REPAIRING
ECS Institutes of Digital technologies(india)
Diploma of Higher Education - Computer Electronics
Saint Kizito Technical School
Bachelor of Science - Computer Application
Lovely Professional University
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