OLADIPO OLAJIDE ABIODUN
Kigali,Rwanda
Summary
Results-driven IT Support & Network Specialist with over 8 years of experience in network installation, system administration, hardware troubleshooting, and end-user support. Proven ability to maintain reliable IT infrastructure, configure routers and switches, and ensure high system uptime. Seeking an IT Support, Network Technician, or System Administrator role in Kigali.
Overview
6
6
years of professional experience
Work History
Hardware / Network Head Staff
Philmos Networking Services
Lagos , Nigeria
01.2020 - 01.2026
- Installed and maintained LAN/WAN networks for business clients
- Configured routers, switches, and networking equipment
- Diagnosed and resolved hardware and network connectivity issues
- Maintained high network uptime and system reliability
- Provided technical support to staff and external clients
- Supervised junior technicians and ensured service quality standards
- Assisted in troubleshooting network connectivity issues for clients.
- Supported team in maintaining documentation for technical processes and procedures.
- Coordinated installation of networking hardware and software systems.
- Collaborated with IT staff to optimize network performance and reliability.
- Conducted routine inspections of networking equipment for preventive maintenance.
- Provided customer support by addressing inquiries about networking services offered.
- Engaged in training sessions to enhance knowledge of industry best practices.
- Facilitated communication between clients and technical teams for project updates.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Responded to customer queries and complaints to promote overall satisfaction.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Collaborated with other departments to ensure efficient workflow processes.
- Answered phone calls and routed correspondence to appropriate staff members.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Ensured that employees followed established safety protocols at all times.
Education
Higher National Diploma (HND) - Computer Science
Moshood Abiola Polytechnic
NigeriaSkills
- LAN/WAN Installation & Configuration
- Router & Switch Configuration
- Windows System Administration
- Network Troubleshooting & Fault Resolution
- Hardware Installation & Maintenance
- Structured Cabling
- Remote & On-site Technical Support
- Basic Network Security
- System Monitoring & Performance Optimization
Personal Information
Nationality: Nigerian
Availability
Available for immediate employment in Kigali
Languages
Fluent in English
National Youth Service Corps
01/01/21, 12/31/22
Languages
English
First Language
Timeline
Hardware / Network Head Staff
Philmos Networking Services
01.2020 - 01.2026
Higher National Diploma (HND) - Computer Science
Moshood Abiola Polytechnic