Windows & Mac OS, Linux troubleshooting, printer support, Office 365, MS Office, Adobe, QuickBooks, SAGE ERP, cybersecurity tools, Active Directory, Window Server Update Services, SolarWinds Patch Manager, Basic server troubleshooting, firewalls, switches, network architecture, 7+ years in Helpdesk support, PC deployments, imaging, user management, MSP environment experience., Strong first-touch resolution, high utilization efficiency, excellent CSAT scores., Business Process Reengineering (BPR), Digital Transformation, User Engagement & Requirements Analysis, Application Implementation & Vendor Management, IT Governance & Compliance, Process Automation, Change Management & Training, Full-time (PST hours), stable internet, HD webcam, noise-cancelling headset, home office setup, ITIL, Microsoft Certified Professional (MCP), Vulnerability Management, ISO/IEC 27001 Lead Auditor & Implementer, Certified Management Consultant (CMC), Corporate Finance, Cognitive & Analytical Skills, Leadership & People Management, Communication & Negotiation, Operational & Organizational Skills, Innovation & Growth, Project Management, Enterprise Risk Management