Pamphile Iradukunda
Huye,01
Summary
Driven IT professional with a proven track record, specializing in computer systems installation, network configuration and troubleshooting. Experienced in IT support skills, demonstrating strong customer focus, and ability to constantly deliver quality and value. Achieved significant improvements in operational efficiency and security measures, leveraging expertise in remote support and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT and Communications Technician
Compassion International Rwanda
08.2022 - Current
- I install and maintain systems and analyze employees needs.
- I do software installation and updates of workers and new workers.
- I install and configure new devices and system components.
- I install and repair network cabling, hardware and software to maximize operational efficiency.
- I implement security measures to protect devices and network systems from unauthorized access and threats.
- I collaborate with other technicians to troubleshoot and resolve technical issues.
EBM Technical Support
Rwanda Revenue Authority
09.2021 - 07.2022
- Managed high levels of call flow and responded to technical support needs.
- Promoted efficiency among taxpayers with prompt resolution of EBM system issues.
- Patched EBM software and installed new versions by configuring it to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Conducted and generated monthly report about the monitoring and enforcement of EBM for Value Added Tax (VAT) taxpayers and Non VAT registered taxpayers.
- Diagnosed and troubleshot hardware, software and network issues of taxpayer's computers.
Web Developer
Relief Solution LLP
06.2020 - 08.2021
- Coded websites using HTML, CSS, JavaScript, jQuery, PHP, and Python languages.
- Provided front-end website development using WordPress, and other editing software.
- Oversaw back-end development using PHP to maintain website integrity.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Adhered to SEO best practices while designing sites.
- Validated third-party code to comply with internal standards and technical requirements.
IT Intern
Protestant Institute Of Arts And Social Science
07.2019 - 10.2019
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Collaborated with other departments to identify and solve software issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Wrote and updated detailed technical documentation for software applications.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted IT team members by crafting project research material for implementation.
Education
Master of Science - Computer Science
University of Rwanda
Kigali, Rwanda08.2021
High School Diploma -
Group Scholaire Shyogwe
Muhanga, Rwanda12.2015
Skills
- System Installation
- Network configuration
- Remote Support
- JavaScript
- Java
- Python
- PHP
- Personal drive and effectiveness
- Strong customer focus
- Leadership
- Effective Communication
Competences:
Certification
- The Bits and Bytes of Computer Networking, from Coursera - May 2022
- Technical Support Fundamentals, from Coursera - Nov 2020
- Managing Network Security, from Kennesaw State University - Nov 2020
- Foundations of Cybersecurity, from Coursera - Nov 2023
- Introduction to data science with Python, from University of Michigan - Nov 2023
Hobbies
- Technology
- Sports
- Playing musical instruments
- Singing
Languages
- English
- French
- Kinyarwanda
Referees
- Augustin FARAJA IRUMVA, CEO at Relief Solution LLP
Kigali, +250784008580, faraja@reliefsolution.co.rw
- Dieudonne IRANKUNDA, Senior Return Officer at RRA
Huye, South, +250783725932, irankunda925@gmail.com - Dieudonne UKURIKIYEYESU, Lecturer at University of Rwanda
Kigali, +250785684484, ukudox@gmail.com
Timeline
IT and Communications Technician
Compassion International Rwanda
08.2022 - Current
EBM Technical Support
Rwanda Revenue Authority
09.2021 - 07.2022
Web Developer
Relief Solution LLP
06.2020 - 08.2021
IT Intern
Protestant Institute Of Arts And Social Science
07.2019 - 10.2019
Master of Science - Computer Science
University of Rwanda
High School Diploma -
Group Scholaire Shyogwe
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