Patience Niyigena

Providing cold chain equipment technical support globally at Zipline

Cold chain OSD JIRA Tickets Triaging

Delivering the training to the new cold chain equipment technicians globally at Zipline

Performing corrective maintenance and scheduled preventive maintenance on cold chain equipment

Cold chain Equipment SOPs Documentation

Equipment Diagnosis and troubleshooting

Cold chain Equipment supply chain

Launch and Recovery: Responsible for the safe assembly of the aircraft(drones ), perform critical checks on the drones , communicate with Zipline controllers in readiness for flight, launch and disassemble drones up on return to the Distribution Center.

Maintenance of drones and ground equipment: Responsible for performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s UAV Aircraft and Ground Equipment. The maintenance includes Aircraft body
maintenance, aircraft wing maintenance and batteries.

Troubleshooting: by following troubleshooting guidelines for the
drones and ground equipment ,I collaborate with locally-based and USA-based engineering teams to troubleshoot and optimize issues.

Projects: I am involved in short-term and long-term projects that involve
collaboration across functional teams in efforts to scale drone deliveries and improve operational efficiency.

Responsible in the fields of Biomedical equipment.

Prepare proposals, bid specifications, estimate costs, bid openings
participation for biomedical laboratory equipment

Technical and commercial activities on customer sites

Implementing sales and marketing plans including visits to clients and potential clients

Visiting prospective clients and distributing our manufacturer catalogs

Research on laboratory equipment manufacturers form different exhibitions to partners in business
Participation in meetings and seminars organized by the government, partners etc.

Carrying out other different tasks Including after sales services, training end users of the equipment

Selection, preparation, quality control, preservation and distribution of Biomedical products;

Virtually meet with the students teams from university of Berkeley California and university of Nairobi to guide them through the engineering design process and address a chosen challenge to healthcare.

Maintain communication with my student teams via the Google Classroom, email, and WhatsApp/GroupMe throughout the program.

In the week leading up to the program, worked with EWH Biomedical Engineering and Education consultant and EWH team to review the
online educational materials.

*creates a quality plan for required components.
*Process inspection verifying work order requirements, 5S, ESD, screw torque, equipment temperature, and humidity.
*Ensure all staff/workers follow SOP.
*Assist the QC leader to track or deal with issues in assembly.
*Implement Problem-solving tools in the Shop floor (7 QC Tools).
*Ensure the safety of operators, and respect of equipment and the environment.
*Monitoring the Process Flow in each & every stage of production is as per the required specification.
*Facilitate internal Corrective and Preventive Actions.
*working with process and quality engineers in Setting/Checking process parameters, and hourly output standards.
*Continuous monitoring of rejections & initiating actions for Scrap Reduction.
*Maintain and operate the automated SMT manufacturing equipment for the assembly of electronic devices
*Perform stencil printer set-up, changeover and clean-up.
*Assist in the creation of reflow oven profiles.
*Visually inspect SMT assemblies where required to ensure quality.
*Maintain appropriate work related electronic records.
*Ensure the shop floor area and equipment maintenance and clean-up as required.
*Follow all established ESD, safety, ergonomic and security policies.
*Inspecting parts for defects such as scratches, cracks, or other damage before they are placed into the assembly process.
*Installing SMT components using hand tools such as soldering irons or tweezers
*Installing SMT machines by connecting them to power sources and making any mechanical adjustments before using them
*Working with engineers to design new products or troubleshoot existing products for defects

Support and assist students in all aspects of life in-country.

Manage problems as they arise. This may include housing issues, illness, behavior, and other situations that need immediate attention.

Assist students with adjusting to working in the local community and with cases of culture shock.

Work alongside EWH staff and in-country partners to make administrative arrangements (partners,
housing, hospital placements, final conference).

Assist with any other program-related tasks as needed.

Lead or co-lead 3-hour afternoon laboratories where students learn to construct, debug, and
repair power supplies, and learn basic skills for assembly and disassembly of several pieces of
medical equipment.

Travel between hospitals where students are placed and assist teams with technical support in medical equipment repairs and Installation,hospital interactions, or any other program logistics at each placement.

Travel to the hospitals, meet with hospital staff, and arrange for the SI volunteers to work there.

Facilitating the students from Australia and East African countries through Engineering Design Process and address chosen to healthcare technology in low resources settings.

Maintain communication with my student teams via the Google
Classroom, email, and WhatsApp/GroupMe throughout the program.

In the week leading up to the program, worked with EWH Biomedical
Engineering and Education consultant and EWH team to review the
online educational materials.

I was in Charge of handling : Medical Oxygen distribution Systems and Plant Management, Oxygen Supply systems Management, Oxygen Cylinders handling, Oxygen equipment and accessories handling(Oxygen Concentrators), Technical support and Management of Patients on Oxygen, Technical support of Other respiratory and ICU equipment(ventilators, Patient Monitors). Ensure infections prevention control especially on Laundry and Sterilization Equipment usage and see whether the Bioethics Rules are followed

• Conducted repair, maintenance, and installation of medical equipment.

• Conducted repair, maintenance, and installation of medical equipment.
• Provided after-sales services.