Patrick Mugisha
Kigali
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Supervisor
Inferno lounge
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Manager
Chop life restaurant bar
04.2022 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Supervisor
Murugo Rwanda hostel
11.2019 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Samuduha Integrated School
Kigali Rwanda2017
Skills
- Coffee Machinery
- Company Relations
- Plan Projects
- Player Engagement
- Shelf Organizing
- Resolving Complaints
- Mentoring
- Operational Efficiency and Safety
- Scheduling and Coordinating
- Leadership
- Negotiation and Conflict Resolution
Accomplishments
KARISIMBI EVENTS Service awards 2022:
Recipient of 2022 Best Customer Care Award
Languages
Kinyarwanda
Native language
English
Advanced
C1
French
Upper intermediate
B2
REFERENCES
Abazeyimana Racheal supervisor INKA STEAK HOUSE: 0787435819
Musoni David owner of MURUGO RWANDA HOSTEL: 0788456953
Dushimimana Eric indirect sales manager at LIQUID TELECOM:0788946830
Timeline
Supervisor
Inferno lounge
05.2023 - Current
Manager
Chop life restaurant bar
04.2022 - 09.2022
Supervisor
Murugo Rwanda hostel
11.2019 - 11.2021
High School Diploma -
Samuduha Integrated School
Similar Profiles
Christian CulbertsonChristian Culbertson
Production Manager at Inferno DanceProduction Manager at Inferno Dance
Allan DanearAllan Danear
Customer Service and IT Support at Inferno Online ABCustomer Service and IT Support at Inferno Online AB
Christie HortonChristie Horton
General Manager at Jalapeno InfernoGeneral Manager at Jalapeno Inferno