Kenneth Ngabo Rutagengwa
Kigali,01
Summary
Experienced airline professional with a background in customer service and operations. Enhances customer satisfaction through streamlined check-in processes, effective problem resolution, and strong communication skills. Demonstrates expertise in ticketing management, ground staff coordination, and safety regulation adherence. Committed to making a positive impact while maintaining operational efficiency. Skilled at addressing diverse customer needs and thriving in fast-paced environments. Seeks opportunity to leverage skills and passion for the airline industry to contribute to a dynamic team.
Overview
1
1
Certification
Work History
CARGO HANDLER
RWANDAIR
- Sort and organize cargo based on destination or type, and ensure proper storage in warehouses or cargo holds
- Inspect cargo for damage or discrepancies, and report any issues to supervisors
- Complete and maintain records related to cargo movement, including manifests, shipping documents, and inventory logs
- Follow safety regulations and protocols to minimize risks, including using personal protective equipment (PPE)
- Operate material handling equipment safely and efficiently, ensuring it is maintained and in good working condition
- Work closely with other team members and departments to coordinate loading and unloading schedules
- Provide assistance to clients and customers regarding cargo handling inquiries and updates
Education
Advanced level Certificate -
Kigali Christian School
01.2022
Ordinary Level Certificate -
Lycée de Kigali
01.2018
Primary leaving Exam -
Kigali Parents School
01.2015
Skills
- Great Communication and writing skills
- Time management
- Exceptional Leadership
- Great Team player
- Ambitious
- Management skills
- Hardworking
- Flexibility
- Ability to prioritize and plan effectively
- Awareness of different media agendas
- Empathy
- Patience
- Adaptability
- Assertiveness
- Great computer skills
- Customer service skills
- Attention to detail
- Self-motivated
Certification
I certify that, to the best of my knowledge and belief, that the information above correctly describes my qualifications and experience.
Personal Information
- Date of Birth: 10/25/03
- Nationality: Rwandese
References
- JAMES GAHUNDE, RWANDAIR, 0788273328
- PATRICK TUYISHIME, RWANDAIR, 0788666735
- DANIEL KWIZERA, RWANDAIR, 0785699008
Languages
kinyarwanda
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Ordinary Level Certificate -
Lycée de Kigali
Primary leaving Exam -
Kigali Parents School
CARGO HANDLER
RWANDAIR
Advanced level Certificate -
Kigali Christian School
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