POOJA NARENDRA RATHOD
C-15, Jeevan Veer Society, LIC Colony Borivali West, MUMBAI,01
Summary
Service-oriented experienced cabin crew with 7 years at Indigo and 2 years at Qatar Airways , demonstrated strong leadership teamwork and commitment,deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all passengers.
Overview
9
9
years of professional experience
Work History
CABIN ATTENDANT
QATAR AIRWAYS
Doha
10.2022 - 11.2024
- Delivered exceptional customer service to clients in busy, high-pressure environment.
- Handled customer inquiries, complaints, requests with professionalism and empathy.
- Collaborated with team members to maintain service excellence and meet daily targets.
- Worked closely with other crew members including pilots, engineers, ground personnel to ensure safe air travel experience for all customers.
- Assisted passengers with seatbelts, stowing baggage, locating seats, and providing with their needs.
CABIN SUPERVISOR
INDIGO
Mumbai, India
10.2015 - 10.2022
- Provided outstanding in-flight service to ensure passenger comfort and safety.
- Conducted safety demonstrations and responded to emergencies as required.
- Worked with team members to ensure smooth flight operations.
- Delivered personalized assistance to ensure passengers had a memorable experience.
- Facilitated communication between cockpit crew and passengers, ensuring clear and concise announcements.
- Welcomes passengers and assists in their boarding formalities.
- Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations.
Education
BACHELORS OF MANAGEMENT STUDIES - MARKETING
UNIVERSITY OF MUMBAI
Mumbai04.2015
Skills
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Adaptability and flexibility
- Excellent, proactive work attitude
- Time management and organization skills
- Excellent customer service
Accomplishments
QATAR AIRWAYS PROMOTIONAL EVENT
Mar 26th-27th, 2023
Qatar Airways I Indian Premier League - Royal Challengers Bengaluru
Unboxing Event & Workshop - IPL Match 2023
• Represented Qatar Airways and Royal Challengers Bengaluru during the IPL
2023.
• Unboxing Event and Workshop.
Led the official unboxing and reveal of the Royal Challengers Bengaluru jersey.
Personal Information
- Date of Birth: 17/06/1994
- Nationality: Indian
- Height : 160cms (able to reach 212cms)
- Tattoos : None
Languages
- Fluent in written and spoken English.
- Fluent in written and spoken Hindi.
Hobbies and Interests
- Fashion and personal styling.
- Traveling and cultural exploration.
- Professional development through continued learning.
- Yoga.
- Listening to music.
Disclaimer
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Timeline
CABIN ATTENDANT
QATAR AIRWAYS
10.2022 - 11.2024
CABIN SUPERVISOR
INDIGO
10.2015 - 10.2022
BACHELORS OF MANAGEMENT STUDIES - MARKETING
UNIVERSITY OF MUMBAI
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