Rachel Ebelechukwuka Adegbe

• Spearheaded innovative approaches to resource allocation and strategic planning.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Supervision of HR processes

Achievements:

• Provided Consultancy as the HR team lead for KATAZA Technologies on the Strategic concept development for the improvement of the KORA recruitment platform for the Rwanda Development Bureau (RDB). Working with the team, we developed the implementation document and plan for the developer and a clear strategic goal for the project
• Provided Consultancy as a facilitator and Rapporteur for World Water Day for WaterAid East Africa Region thus enabling them to produce a transmittable communique to stakeholders
• Conducted Business feasibility studies for Tilal Multi-activities Co. Ltd Rwanda. The output enabled the company to position itself in the Rwanda market and plan her resources as appropriate for sustainability. I also provided linkage support for them with stakeholders and the market.

(Nigeria and Rwanda)

Sector: Tourism (Destination management Services, I oversee staff operations, manage business planning, and budget development of HR programs and business objectives

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. I introduced new methods, practices and systems to reduce turnaround time.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Managed budget implementations, employee evaluations and contract details.
• Developed and maintained relationships with customers and suppliers through account development.
• Identified trends in customer marketplaces to develop valuable solutions.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Achievements:

• I worked with the management and board as an internal consultant to develop the vision and mission, business strategy, and the organizational structure and design of the organization in my first 3months
• I was able to re-engineer the hiring and performance management systems of the organization within my first 8months on the job and implemented same in my first year
• I significantly improved performance by 65% and revenue by 48% within 12months through improved performance management
• I was able to solve the problem of underemployment and determined role gaps within the organization, developed the training curriculum recommendation for the employees and facilitated in-house trainings which improved their skills on the job and overall performance
• It also enhanced employee engagement and retention by 40%
• I revamped the customer service unit and its operation by developing a customer satisfaction tracking system and feedback mechanism to address customer complaints
• This helped improve the customer loyalty and revenue generation
• I led the advocacy on the creation of a nursery for nursing mothers which was a reason for under performance for some of them and this improved the commitment and trust of the female employees to the organization and their performance
• I successfully set up and managed the Rwanda branch of the organization including all levels of registration, compliance issues, corporate affiliation registrations, taxes and recruitment and training of employees.

• Defined, implemented and revised operational policies and guidelines.
• Oversaw day-to-day production activities in accordance with business objectives.
• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Set team and individual KPIs and provided regular, actionable feedback.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations working collaboratively with line managers to implement new procedures and corrective actions to improve quality of service delivery and employee engagement.
• Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Documented processes and drafted SOPs to comply with regulations and company policies, monitored and coordinated workflows to optimize resources.
• Achieved team goals through formalized training plans, coaching and performance management.
• Eased team transitions and employee onboarding through effective training and development and boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
• Served an instrumental role in organizational transformation and implementation and participated in 3 successful large-scale corporate restructurings.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Interacted well with customers to build connections and nurture relationships.
• Monitored over 105 employees' day-to-day activities and made plans to rectify issues.
• Streamlined recruitment operations and budgeted effectively to decrease spending by 23%.

Achievements:

• I led the creation of the HR outsourcing unit of the organization and managed same whilst working with heads of units thus creating more income streams for the organization through provision of talent solutions to organizations
• I successfully introduced the internship initiative to the organization which facilitated better recruitment of already adapted employees from within teams and reduced the cost of recruitment of talents for the organization
• I developed a robust training curriculum to cater for public and private organizations
• I also successfully put together a team of competent training facilitators
• I created the business arm which provides training services to client organizations as open or in-house custom-made trainings, and this improved the revenue generation of the organization
• I ensured that the Financial Host service the organization provided to White Ribbon Alliance Nigeria (WRAN) was very transparent and all financial reports were on time and complied with international financial reporting standards and met the requirement of the parent organization White Ribbon Alliance USA.

• Marketing the services of the organization and handled the organization’s public relations matters
• I developed the inventory management system of the organization’s library thus providing real time information about books and documents
• I created the training unit of the organization and developed training curriculums for public and private sector organizations
• Marketed the training services of the organization and grew the clientele base of same
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Coordinated technical training and personal development classes for staff members.

• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Managed administrative logistics of events planning, event booking and event promotions.
• Used coordination and planning skills to achieve results according to schedule.
• Received and processed stock into inventory management system. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Facilitating trainings when required to