Rebecca Ikaze
Kigali
Summary
Enthusiastic and dedicated communication graduate with a strong willingness to learn and a proven ability to work effectively in team environments. Skilled in various aspects of communication, with a passion for continuous growth and collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
COMMUNICATION SPECIALIST
IHAHA Technology
Kigali, Rwanda
12.2023 - Current
- Created engaging multimedia content such as infographics, videos, and blog posts to illustrate complex concepts in an accessible manner.
- Assisted in building a comprehensive digital asset library for efficient management of visual materials associated with the organization's communications needs.
- Managed public relations efforts, securing positive media coverage and strengthening brand reputation.
- Responding to Calls and Emails Managing and responding VIP emails Process and follow up on customer request Preparing reports Event managing
CUSTOMER SERVICE OPERATIONS
PREMIER EAST AFRICA Ltd
Kigali, Rwanda
03.2022 - 11.2023
- Supervise and manage the team of customer care agents
- Regular performance reviews and training sessions
- Analyze customer feedback and support data to improve efficiency.
- Oversaw quality assurance processes, ensuring compliance with company standards and regulations in all aspects of customer service operations.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Bachelor of Arts - Mass Communication
Mount Kenya University
Kigali, Rwanda01.2023
High School Diploma - Graphic Arts
Ecole D'Art De Nyundo
Rubavu09.2018
Skills
- Internal Communications
- Multimedia production
- Marketing
- Media Relations
- Social Media Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Creative Strategies
- Brand Messaging
Certification
- Licensed in Basics of Events Management - 3rd January 2024 - Alison
- Successfully completed the online, non-credit Specialization in Business English Communication Skills - Feb 8, 2024
- Certified Canon Academy Video Pre-Production and Post Production Assessment short course - 14-09-2023.
Languages
Kinyarwanda
Native language
English
Proficient
C2
French
Proficient
C2
Swahili
Upper intermediate
B2
Timeline
COMMUNICATION SPECIALIST
IHAHA Technology
12.2023 - Current
CUSTOMER SERVICE OPERATIONS
PREMIER EAST AFRICA Ltd
03.2022 - 11.2023
Bachelor of Arts - Mass Communication
Mount Kenya University
High School Diploma - Graphic Arts
Ecole D'Art De Nyundo