Rebecca Ikaze
Kigali
Summary
Enthusiastic and dedicated communication graduate with a strong willingness to learn and a proven ability to work effectively in team environments. Skilled in various aspects of communication, with a passion for continuous growth and collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
COMMUNICATION SPECIALIST
IHAHA Technology
12.2023 - Current
- Created engaging multimedia content such as infographics, videos, and blog posts to illustrate complex concepts in an accessible manner.
- Assisted in building a comprehensive digital asset library for efficient management of visual materials associated with the organization's communications needs.
- Managed public relations efforts, securing positive media coverage and strengthening brand reputation.
- Responding to Calls and Emails Managing and responding VIP emails Process and follow up on customer request Preparing reports Event managing
CUSTOMER SERVICE OPERATIONS
PREMIER EAST AFRICA Ltd
03.2022 - 11.2023
- Supervise and manage the team of customer care agents
- Regular performance reviews and training sessions
- Analyze customer feedback and support data to improve efficiency.
- Oversaw quality assurance processes, ensuring compliance with company standards and regulations in all aspects of customer service operations.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Bachelor of Arts - Mass Communication
Mount Kenya University
Kigali, Rwanda01.2023
High School Diploma - Graphic Arts
Ecole D'Art De Nyundo
Rubavu09.2018
Skills
- Internal Communications
- Multimedia production
- Marketing
- Media Relations
- Social Media Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Creative Strategies
- Brand Messaging
Certification
- Licensed in Basics of Events Management - 3rd January 2024 - Alison
- Successfully completed the online, non-credit Specialization in Business English Communication Skills - Feb 8, 2024
- Certified Canon Academy Video Pre-Production and Post Production Assessment short course - 14-09-2023.
Languages
Kinyarwanda
Native language
English
Proficient
C2
French
Proficient
C2
Swahili
Upper intermediate
B2
References
Dukunde Deborah - IHAHA Technologies
Human Resource
0789403124
mdukunde2310@gmail.com
Habineza Thabit - Bank of Kigali
Communication & Community Manager
0788347239
thabitcreates@gmail.com
Uwera Deborah - Premier East Africa Itd
Customer service Operation leader
0780651535
deborahuwera24@gmail.com
Timeline
COMMUNICATION SPECIALIST
IHAHA Technology
12.2023 - Current
CUSTOMER SERVICE OPERATIONS
PREMIER EAST AFRICA Ltd
03.2022 - 11.2023
Bachelor of Arts - Mass Communication
Mount Kenya University
High School Diploma - Graphic Arts
Ecole D'Art De Nyundo
- Licensed in Basics of Events Management - 3rd January 2024 - Alison
- Successfully completed the online, non-credit Specialization in Business English Communication Skills - Feb 8, 2024
- Certified Canon Academy Video Pre-Production and Post Production Assessment short course - 14-09-2023.
Similar Profiles
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Manoj TanejaManoj Taneja
Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)
TAYYEBA ASLAMTAYYEBA ASLAM
Lecturer at College of Science & Technology AFF (Govt. Federal Urdu University of Arts, Science & Technology)Lecturer at College of Science & Technology AFF (Govt. Federal Urdu University of Arts, Science & Technology)