Richard Muhumumuza
Kimihurura
Summary
Passionate and dedicated individual with more than 14 years of professional business experience in B2B sales and marketing, Coaching & Managing teams. Highly committed with a hardworking mentality and a track record of achieving company set objectives and goals.
Overview
15
15
years of professional experience
Work History
Lubricants Manager
Vivo Energy Rwanda
03.2017 - Current
- Accomplished project OPTIMA(Trainings about Shell's new ways of demand & supply processes) & was awarded with A" grade and 1st among Engen operating countries .
- Increased the lubricants volume by 32%, improved the C3 by 13% in 2023 and above plan YTD by 12% on volume with significant healthy margins
- Stand-in Commercial manager for the operating unit of Vivo Energy Rwanda. leading the B2B team for both fuels and non-Fuels with efficiency in managing sales staffs and customer service representatives.
- Successfully implemented & grew the vivo Energy RTM through territory mapping and segmentation and appointing capable distributors.
- Successfully leads the Vivo Energy demand planning for both fuels and Lubricants
- Been the Vivo Energy Pricing focal point for the last 6 years.
- In Charge of Vivo Energy Rwanda supply process for lubricants.
- Ranked 2nd of all Shell & Engen operating countries for Rwanda after successfully completing shell DICE1 (Distributor Indirect channel Excellence) program that happened in Nairobi in August 2023.This program was both Theoretical & practical.
- In Vivo Energy's HSSEQ Committee and has been awarded the HSSEQ protector of the year award in 2019 & 2022.
- Growing the brand equity of Shell lubricants in Indirect channel through targeted activations, promotions & Branding.
- Leading the introduction of LPG project
- Recruited & managing key account customers both on lubes & fuels e.g Kivu Watts, Shema Power lake Kivu, Mota-Engil, Horizon Express & Yahoo Express, Volcano, Hundai e.t.c for a long time now by employing good CRM and hence customer retention.
- Advanced technical & sales knowledge on Lubricants.
- Efficiency in managing sales staffs and customer service representatives
- Maintaines professional demeanor by staying calm when addressing unhappy or angry customers.
- Establishes team priorities, maintaines schedules and monitor performance.
Lubricants Specialist
Engen Rwanda
01.2015 - 01.2017
- Grew the market share of Engen Lubes from 7% to 38% and increased the lubricants volume from 15m3 to 60m3.
- Initiated and managed the VSM project. This helped in the market penetration of Engen Lubricants.
- Managed debtors and adhered to company policies on credit
- Grew the portfolio of Engen lubricants
Business Development Manager
Retriever Rwanda Ltd
03.2014 - 01.2015
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Business development in cutting-edge technology in GPRS and GSM.
- Strictly managed and coached my team on debtors and payables to avoid company losses that would result from miss-management of company credit policies.
- Enhanced quick and reliable customer services and ensuring proper customer relationship management was vital to the business
Sales Manager
Akagera Business Group
11.2009 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
BBA - Business Administration And Management
SFB (School of Finance & Banking)
Kigali - Rwanda06.2013
High School Diploma -
Kigali International Academy
Kicukiro - Kigali07.2008
Skills
- Coaching and motivating teams
- IBP- Integrated Business planning skills
- Lubricants Technical Knowledge
- Sales and negotiation skills
- CRM skills
- B2B & indirect channels development skills
- Sales management
- Product Management
- Multitasking
- Customer Service
Timeline
Lubricants Manager
Vivo Energy Rwanda
03.2017 - Current
Lubricants Specialist
Engen Rwanda
01.2015 - 01.2017
Business Development Manager
Retriever Rwanda Ltd
03.2014 - 01.2015
Sales Manager
Akagera Business Group
11.2009 - 03.2014
BBA - Business Administration And Management
SFB (School of Finance & Banking)
High School Diploma -
Kigali International Academy
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