Cross-Cultural Experiences: Learning new languages, traveling and working with diverse teams
Robert Kamugisha
Operations Director
Kicukiro - Masaka
Summary
I am an experienced operations leader with a strong background in general aviation services and critical infrastructure protection architecture, combining strategic insight with practical, hands-on management skills.
In my current role as Operations Director, I’ve developed deep expertise in coordinating aviation workflows, ensuring regulatory compliance, and improving efficiency across teams and operational processes. I’m known for being proactive, collaborative, and solution-focused—able to balance daily operational demands with long-term enhancements.
I enjoy supporting teams, strengthening performance, and building reliable processes that drive organizational success. I am now seeking a managerial position where I can apply my experience in a more focused capacity and continue contributing to high-quality, efficient, and compliant operations.
Overview
21
21
years of professional experience
9
9
Certificates
3
3
Languages
Work History
Operations Director
Flairway Aviation Limited
1 2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives through "Higa Culture"
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
- Contributed to the successful attainment of the company’s IATA Agency accreditation and currently oversee financial risk and guarantees while ensuring full compliance with IATA financial risk requirements and travel desk services.
Senior Systems Infrastructure Administrator
Crystal Ventures Limited
01.2020 - 12.2021
- Managed and monitored critical IT systems, maintaining 99% server availability and promptly resolving user issues.
- Oversaw daily IT infrastructure performance, logging issues and ensuring seamless operations.
- Provided technical support to end-users, troubleshooting connectivity problems and service requests efficiently.
- Assisted in IT project budget planning, optimizing resource allocation and controlling costs.
- Enhanced server performance through regular maintenance, timely upgrades, and documentation of network topology and configurations.
- Proactively monitored network performance, identifying and addressing potential issues before escalation.
- Implemented virtualization technologies to improve resource utilization and reduce operational costs.
- Collaborated with vendors on procurement of hardware, software, and services, negotiating favorable contract terms.
- Designed scalable IT solutions to support organizational growth with minimal disruption during.
Systems Administrator
Crystal Ventures
01.2016 - 12.2019
- Managed and monitored critical IT systems, achieving 99% server uptime and quickly resolving user issues.
- Oversaw daily IT infrastructure performance, logging and tracking issues to ensure smooth operations.
- Provided hands-on technical support to end-users, troubleshooting connectivity problems and service requests efficiently.
- Assisted with IT project budgeting, optimizing resource allocation and controlling costs.
- Maintained and enhanced server performance through regular maintenance, upgrades, and accurate documentation of network topology and configurations.
- Proactively monitored network performance, identifying and resolving potential issues before they impacted operations.
- Implemented virtualization technologies to improve resource efficiency and reduce operating costs.
- Coordinated with vendors for procurement of hardware, software, and services, negotiating favorable contract terms.
- Designed scalable IT solutions to support organizational growth while minimizing disruption during expansions.
Hardware & Network Technician
Tri-Star Investments S.A.R.L
01.2009 - 01.2013
- Delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks.
- Responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
- From April 2009 to October 2013, I served as Hardware and Network Technician at Tri-Star Investments S.A.R.L. In this role, I delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks. My responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
Beyond technical tasks, I conducted end-user training sessions to enhance skill development and proficient technology use. This included assembling and installing PC hardware, troubleshooting hardware and communications issues, and monitoring server storage space. Additionally, I played key role in maintaining system integrity across group's computers and assisted IT Director in managing technological resources of both group and its subsidiaries.
Senior IT- Technical Support
Mfi Office Solutions
02.2004 - 06.2008
- Provided expertise in resolving technical issues related to Servers, Storage, and Networks
- Installed and configured servers, network antivirus, and Microsoft Exchange servers
- Contributed to redesign of Bank of Kigali's Network infrastructure and managed support projects for various organizations, including NSS, BNR, and UNDP.
- Managed over 50 customer calls per day hence increased company's sells to 20%.
- Installed and configured Exchange Server for CSR
Senior ICT Officer
National Public Prosecution Authority
11.2008 - 03.2009
- Enhanced network security by implementing advanced firewall configurations and intrusion detection systems.
- Collaborated with cross-functional teams on large-scale projects, providing expert guidance on technology integration and best practices.
- Performed thorough risk assessments for new technologies, ensuring compliance with industry standards and regulations while safeguarding company data.
- Trained junior staff members in various IT procedures and protocols, fostering a culture of continuous learning within the organization.
Education
BSc. in Corporate Security -
Swiss Management Center University
SwitzerlandDiploma in Risk Management -
Alison Education
Microsoft Certified Technology Specialist (MCTS) -
Microsoft Academy - MCID: 7467465
KIST Certification CenterAdvanced Graduate Certificate in ICT -
KIST
Skills
Aviation Operations Management: Flight and ground operations, crew coordination, fleet utilization, maintenance planning
Affiliations
- 24th April 2024: Received Peer recognition for outstanding leadership on the CVL Culture transformation Project.
- Spearheaded initiatives that fostered a positive work environment at Flairway (Nov 2022 - May 2023), resulting in a Culture Champion award.
Certification
Certificate of Completion: Finance for Non-Financial Professionals University of California – Irvine.
Interests
Sustainable Technology: Interest in eco-friendly IT solutions
Adaptability and Learning Staying updated on the latest trends in technology and adopting emerging solutions
Timeline
Senior Systems Infrastructure Administrator
Crystal Ventures Limited
01.2020 - 12.2021
Systems Administrator
Crystal Ventures
01.2016 - 12.2019
Hardware & Network Technician
Tri-Star Investments S.A.R.L
01.2009 - 01.2013
Senior ICT Officer
National Public Prosecution Authority
11.2008 - 03.2009
Senior IT- Technical Support
Mfi Office Solutions
02.2004 - 06.2008
BSc. in Corporate Security -
Swiss Management Center University
Diploma in Risk Management -
Alison Education
Microsoft Certified Technology Specialist (MCTS) -
Microsoft Academy - MCID: 7467465
Advanced Graduate Certificate in ICT -
KIST
Operations Director
Flairway Aviation Limited
1 2022 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Led the company to IATA Agency accreditation and ensured full compliance with international financial and operational standards.
- Oversaw financial risk guarantees and compliance, minimizing organizational exposure.
- Optimized flight and ground operations, achieving over 99% operational efficiency and on-time performance.
- Streamlined crew scheduling and fleet utilization, delivering significant cost savings and resource optimization.
- Implemented performance monitoring and KPI systems, enhancing operational visibility and decision-making.
- Designed scalable operational workflows to support growth with minimal service disruptions.
- Negotiated vendor contracts, securing favorable terms and improved service delivery.
- Strengthened safety and regulatory compliance, reducing incidents and audit findings.
Leadership Experience
- Regularly assumed delegated responsibilities of the Managing Director to ensure seamless operational coordination and timely executive decisions
- Team Lead, Microsoft System Center, Microsoft Data Protection Manager (DPM)
- Led a cross-functional team of 10 members in the successful implementation of Sap Business one
- Managed project timelines and resources, resulting in a 20% efficiency improvement
- Collaborated with relevant departments to ensure seamless project integration
- Member of an ad-hoc disciplinary committee
- Advocate for cultural change within the organization, Orchestrated professional development events through ‘’Higa Way’’ Training
Professional Workshops
- Microsoft Enterprise Services – System Center Configuration Manager - Nairobi Kenya
- Workshop @ CVL | Business Analytics with Power BI
- System Center Operations Manager Scoping call - Crystal Ventures
- Sap Business One 9.0 Classroom Training - Kigali
- Aviation Systems Training - Greece Athens
- Finance for Non-Financial Professionals University of California – Irvine
- Cybersecurity for Industrial Control Systems – online Certificate of Completion US Department of Homeland Security
- Young African Leaders Initiative (Certificate on Climate Change) https://yali.state.gov/learning/
net-zero emissions Advocate
Reduce Own Carbon Footprint:
- Lead by example and make changes in your daily life to reduce your carbon footprint. This could involve using public transportation, cycling, walking, or adopting energy-efficient practices at home.
Digital Tools
- Flight & Crew Management: AIMS, Sabre Crew Manager
- Fleet & Maintenance Systems
- Finance & Risk Management: SAP, Oracle NetSuite, Microsoft Dynamics 365, SAP GRC
- IT & Infrastructure: VMware, Hyper-V, AWS, Azure, SolarWinds, PRTG, Microsoft 365, Teams
- Data Analysis & Reporting: Power BI, Tableau, QlikView, Advanced Excel
- Project & Workflow Management: MS Project, Smartsheet, Monday.com, Jira, Trello, Lucidchart
Languages
English
KinyaRwanda
Basic understanding of French
References
- References provided confidentially
Disclaimer
I Robert Kamugisha, do confirm that the information provided herein is right and authentic.