Robert Kamugisha

I've established successful career through effective leadership and innovative solutions, specifically in Information Technology infrastructure architecture.

• With over 15 years of professional experience in both government and private sectors, I've developed extensive expertise in strategically managing enterprise systems and Information Technology Infrastructure.
• Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
• Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices
• Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across organization
• Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for organization
• Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts
• Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives
• Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives
• Spearheaded corporate social responsibility initiatives that positively impacted local community while enhancing company's reputation as responsible corporate citizen.
• Developed strategic plans for business growth, enabling company to expand its market share and increase revenue
• Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
• Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs
• Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results
• Implemented cutting-edge technologies to optimize workflow efficiency and enhance overall operational performance.
• Cultivated high-performance work environment by setting clear expectations and fostering open communication among employees
• Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
• Established culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions
• Established quality customer relationships through consistent delivery on commitments
• Mentored employees and offered constructive feedback for performance improvement
• Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences
• Maintained excellent customer relationships through consistent delivery on commitments

• In previous role, meticulously managed and monitored critical IT systems, achieving 99% server availability rate and proficiently resolving user-reported issues.
• Responsibilities included daily monitoring of IT infrastructure usage and issue logging to ensure seamless operations.
• Provided technical assistance to end-users, troubleshooting connectivity issues, and resolving service requests efficiently
• Assisted in budget planning for IT infrastructure projects, optimizing resource allocation and cost effectiveness.
• Optimized server performance with regular maintenance and timely upgrades
• Maintained up-to-date documentation of network topology, equipment inventory, and configurations
• Proactively monitored network performance using advanced tools, identifying potential issues before they escalated into problems
• Implemented virtualization technologies to improve resource utilization and reduce operating costs

• Documenting system configurations and ensuring security
• Fine-tuning system performance and maintaining operational network infrastructure.
• Streamlined network administration tasks for increased efficiency through automation scripts
• Improved system performance by implementing server upgrades and hardware replacements
• Configured and tested Windows Server operating systems with roles features
• Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires
• Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels
• Implemented, developed and tested installation and update of file servers, print servers and application servers
• Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location
• Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Demonstrated respect, friendliness and willingness to help wherever needed
• Managed time efficiently in order to complete all tasks within deadlines

• Delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks.
• Responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
• From April 2009 to October 2013, I served as Hardware and Network Technician at Tri-Star Investments S.A.R.L. In this role, I delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks. My responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
  
  Beyond technical tasks, I conducted end-user training sessions to enhance skill development and proficient technology use. This included assembling and installing PC hardware, troubleshooting hardware and communications issues, and monitoring server storage space. Additionally, I played key role in maintaining system integrity across group's computers and assisted IT Director in managing technological resources of both group and its subsidiaries.

• Provided expertise in resolving technical issues related to Servers, Storage, and Networks
• Installed and configured servers, network antivirus, and Microsoft Exchange servers
• Contributed to redesign of Bank of Kigali's Network infrastructure and managed support projects for various organizations, including NSS, BNR, and UNDP.
• Managed over 50 customer calls per day hence increased company's sells to 20%.