Focus on Technology: Embrace technological advancements like digital ticketing, self-service check-in kiosks, and mobile apps to streamline airport operations and improve passenger experience
Robert Kamugisha
Operations Director
Kicukiro - Masaka
Summary
Innovative and results-driven IT leader with over 20 years of experience in IT infrastructure architecture, enterprise systems management, and cloud technologies across government and private sectors. Proven ability to design and implement strategic IT solutions that enhance operational efficiency, business continuity, and security.
Core Competencies:
✔ IT Infrastructure Architecture & Enterprise Systems Management
✔ Cloud Solutions & Microsoft Technologies (Office 365, Azure, SCCM, SCOM, DPM)
✔ Data Analytics & Business Intelligence (Power BI)
✔ Disaster Recovery & Business Continuity Planning
✔ IT Security & Risk Management.
Holds a BSc. in Corporate Security, an Advanced Diploma in Internet Systems, and a Diploma in Risk Management, alongside multiple Microsoft Engineer certifications in Infrastructure, Cloud, and Data Analytics. A proactive innovator with a strong track record of introducing new technologies to improve system performance, security, and scalability.
Overview
20
20
years of professional experience
8
8
Certificates
3
3
Languages
Work History
Operations Director
Flairway Aviation Limited
KIGALI, Rwanda
1 2022 - Current
- Manage the administration of the AIMS-Aviation Information Management System, including deploying security patches, updates, and client configurations.
- Oversee Jira support tickets, ensuring timely resolution.
- Handle all RwandAir seasonal block and overflight permits.
- Preparing and sharing Fatigue Risk Management System (KAS) reports with senior management.
- Successfully led the company's application for IATA Go Standard accreditation, resulting in official accreditation. Additionally, oversee and manage the customer portal for all IATA agents, ensuring seamless access and efficient operations.
- Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across organization
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for organization
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts
- Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives
- Spearheaded corporate social responsibility initiatives that positively impacted local community while enhancing company's reputation as responsible corporate citizen.
- Developed strategic plans for business growth, enabling company to expand its market share and increase revenue
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Implemented cutting-edge technologies to optimize workflow efficiency and enhance overall operational performance.
- Cultivated high-performance work environment by setting clear expectations and fostering open communication among employees
- Established culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Established quality customer relationships through consistent delivery on commitments.
- Mentored employees and offered constructive feedback for performance improvement
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Senior Systems Infrastructure Administrator
Crystal Ventures Limited
KIGALI, Rwanda
01.2021 - 01.2022
- In previous role, meticulously managed and monitored critical IT systems, achieving 99% server availability rate and proficiently resolving user-reported issues.
- Responsibilities included daily monitoring of IT infrastructure usage and issue logging to ensure seamless operations.
- Strong expertise in deploying and managing enterprise antivirus solutions, including Kaspersky, McAfee, and Symantec Endpoint Protection, ensuring robust security and threat protection across organizational systems.
- Managed Microsoft 365 Enterprise administration, including **Exchange, SharePoint, Teams, domain configuration, and DNS management** for **12 subsidiaries of CVL**. Oversaw **Microsoft Software Assurance** products, ensuring optimal licensing, deployment, and support.
- Provided technical assistance to end-users, troubleshooting connectivity issues, and resolving service requests efficiently
- Assisted in budget planning for IT infrastructure projects, optimizing resource allocation and cost effectiveness.
- Optimized server performance with regular maintenance and timely upgrades
- Maintained up-to-date documentation of network topology, equipment inventory, and configurations
- Proactively monitored network performance using advanced tools, identifying potential issues before they escalated into problems
- Implemented virtualization technologies to improve resource utilization and reduce operating costs
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led migration projects from legacy systems to modern platforms without compromising data integrity or availability.
- Experienced in deploying and administering Microsoft System Center Configuration Manager (Current Branch) and Microsoft Data Protection Manager (DPM) to ensure efficient system management, software deployment, and data backup solutions.
- Enhanced security measures for data protection, implementing firewalls (Meraki SD-WAN).
Systems Administrator
Crystal Ventures Limited
KIGALI, Rwanda
01.2016 - 11.2017
- Documenting system configurations and ensuring security
- Fine-tuning system performance and maintaining operational network infrastructure.
- Streamlined network administration tasks for increased efficiency through automation scripts
- Improved system performance by implementing server upgrades and hardware replacements
- Configured and tested Windows Server operating systems with roles features
- Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
- Performed software installations and upgrades to Windows 11 operating systems.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Contributed to development, administration and testing of disaster recovery plans.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Ensured compliance with industry regulations, meticulously documenting IT processes and controls.
- Reduced help desk tickets, proactively addressing recurring issues and implementing long-term solutions.
Hardware & Network Technician
Tri-Star Investments S.A.R.L
KIGALI, Rwanda
01.2009 - 01.2013
- Delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks.
- Responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
- From April 2009 to October 2013, I served as Hardware and Network Technician at Tri-Star Investments S.A.R.L. In this role, I delivered frontline computer support to group and its subsidiaries, ensuring proper functioning of equipment and networks. My responsibilities encompassed hardware maintenance, local area network upkeep, routine backups, and network administration.
Beyond technical tasks, I conducted end-user training sessions to enhance skill development and proficient technology use. This included assembling and installing PC hardware, troubleshooting hardware and communications issues, and monitoring server storage space. Additionally, I played key role in maintaining system integrity across group's computers and assisted IT Director in managing technological resources of both group and its subsidiaries.
Senior IT- Technical
Mfi Office Solutions
- Provided expertise in resolving technical issues related to Servers, Storage, and Networks
- Installed and configured servers, network antivirus, and Microsoft Exchange servers
- Contributed to redesign of Bank of Kigali's Network infrastructure and managed support projects for various organizations, including NSS, BNR, and UNDP.
- Managed over 50 customer calls per day hence increased company's sells to 20%.
Education
BSc. in Corporate Security -
Swiss Management Center University
SwitzerlandDiploma in Risk Management -
Alison Education
Advanced Graduate Certificate in ICT - Information Communication Technology
KIST
Microsoft Certified Technology Specialist (MCTS) -
Microsoft Academy - MCID: 7467465
KIST Certification CenterSkills
Technical Proficiencyundefined
Accomplishments
- Led the successful accreditation of IATA Go Standard, ensuring compliance with global airline industry standards.
- Optimized operational workflows by implementing Microsoft 365 Enterprise solutions (Exchange, SharePoint, Teams) across 12 subsidiaries, enhancing communication and collaboration.
- Successfully developed and implemented comprehensive IT policies, ensuring standardized practices and effective governance of our IT infrastructure. This was achieved through an accurate and efficient development process.
- Improved customer satisfaction due to increased system reliability and responsiveness, leading to a positive impact on brand reputation.
- Managed IT infrastructure architecture, streamlining business continuity planning and disaster recovery.
Affiliations
- 24th April 2024: Received Peer recognition for outstanding leadership on the CVL Culture transformation Project.
- Spearheaded initiatives that fostered a positive work environment at Flairway (Nov 2022 - May 2023), resulting in a Culture Champion award.
Certification
Certificate of Completion: Finance for Non-Financial Professionals University of California – Irvine.
Interests
Develop a National Aviation Strategy: Create a comprehensive national aviation strategy outlining clear goals, priorities, and investment plans for the long-term development of the sector
Public-Private Partnerships: Encourage collaboration between the Rwandan government and private sector companies to drive investment and innovation in the aviation industry
Timeline
Senior Systems Infrastructure Administrator
Crystal Ventures Limited
01.2021 - 01.2022
Systems Administrator
Crystal Ventures Limited
01.2016 - 11.2017
Hardware & Network Technician
Tri-Star Investments S.A.R.L
01.2009 - 01.2013
Operations Director
Flairway Aviation Limited
1 2022 - Current
Senior IT- Technical
Mfi Office Solutions
BSc. in Corporate Security -
Swiss Management Center University
Advanced Graduate Certificate in ICT - Information Communication Technology
KIST
Microsoft Certified Technology Specialist (MCTS) -
Microsoft Academy - MCID: 7467465
Diploma in Risk Management -
Alison Education
Professional Workshops
- Microsoft Enterprise Services – System Center Configuration Manager - Nairobi Kenya
- Workshop @ CVL | Business Analytics with Power BI
- System Center Operations Manager Scoping call - Crystal Ventures
- Sap Business One 9.0 Classroom Training - Kigali
- Aviation Systems Training - Greece Athens
- Finance for Non-Financial Professionals University of California – Irvine
- Cybersecurity for Industrial Control Systems – online Certificate of Completion US Department of Homeland Security
- Young African Leaders Initiative (Certificate on Climate Change) https://yali.state.gov/learning/
Digital Tools
- Customer Relationship Management (CRM) Software
- Analytics and Reporting
- Collaboration and Communication Financial Management Software
- Social Media Management
- Document Collaboration and Storage
- Contract Management
- Website management,cPanel Management
References
- Noella Mupole, 0788302115
- Taratibu Emmanuel, Mfi Office Solutions, 0788318668
- Abatesi Janet, CareConnect Rwanda, 0788306379
Disclaimer
I Robert Kamugisha, do confirm that the information provided herein is right and authentic.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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net-zero emissions Advocate
Reduce Own Carbon Footprint:
- Lead by example and make changes in your daily life to reduce your carbon footprint. This could involve using public transportation, cycling, walking, or adopting energy-efficient practices at home.
Languages
English
Advanced (C1)
Kinyarwanda
Bilingual or Proficient (C2)
French
Beginner (A1)
Leadership Experience
- Team Lead, Microsoft System Center, Microsoft Data Protection Manager (DPM)
- Led a cross-functional team of 10 members in the successful implementation of Sap Business one
- Managed project timelines and resources, resulting in a 20% efficiency improvement
- Collaborated with relevant departments to ensure seamless project integration
- Member of an ad-hoc disciplinary committee
- Advocate for cultural change within the organization, Orchestrated professional development events through ‘’Higa Way’’ Training
Professional Workshops
- Microsoft Enterprise Services – System Center Configuration Manager - Nairobi Kenya
- Workshop @ CVL | Business Analytics with Power BI
- System Center Operations Manager Scoping call - Crystal Ventures
- Sap Business One 9.0 Classroom Training - Kigali
- Aviation Systems Training - Greece Athens
- Finance for Non-Financial Professionals University of California – Irvine
- Cybersecurity for Industrial Control Systems – online Certificate of Completion US Department of Homeland Security
- Young African Leaders Initiative (Certificate on Climate Change) https://yali.state.gov/learning/
References
- References provided confidentially
Disclaimer
I Robert Kamugisha, do confirm that the information provided herein is right and authentic.
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