RUDASINGWA RONNIE
Kigali,01
Summary
A motivated and adaptable Business and Economics student with hands-on experience in technical support environments, data processing, and customer operations. Brings strong communication, IT support fundamentals, system navigation, and data handling skills, developed through roles in call centre operations, IT assistance, and compliance-driven contract work. Participant in the International Economics Olympiad and holder of an International Certification of Digital Literacy (ICDL), demonstrating strong analytical thinking and digital competence. Proven ability to follow technical procedures, work under performance targets, and support users professionally. Reliable, detail-oriented, and ready to contribute immediately within client-focused, technology-driven support teams.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Data Processing Contractor FIFA World Cup Tickets
Inkludi RW Ltd (Ballot Initiative Project)
Kigali
12.2025 - 01.2026
- Achieved daily and weekly performance targets in a fast-paced, time-sensitive environment.
- Maintained accuracy, confidentiality, and compliance while handling user data.
- Processed high volumes of FIFA World Cup ticket ballot applications while ensuring adherence to strict procedural guidelines.
- Executed detailed tutorials, updates, and team instructions independently.
Call Center Representative
CCI Rwanda
Kigali
09.2025 - 11.2025
- Delivered high-volume inbound and outbound customer support in a KPI-driven environment.
- Exhibited strong verbal communication, active listening, and problem-solving skills to enhance customer interactions.
- Facilitated effective communication with clients in fast-paced situations to address inquiries and resolve issues.
- Maintained data confidentiality and compliance when handling customer information.
Entry Examination Assistant & IT/Data Assistant
Nu- Vision High School
Kigali
07.2024 - 09.2025
- Administered and marked entry examinations for prospective students, contributing to fair evaluation process
- Ensured accuracy of student records through data entry and system organization, enhancing data integrity
- Provided IT support, managing system setup and data management to streamline operations
- Communicated with parents, prospective students, and school administrators (PIs)
- Briefed new students on school procedures, expectations, and academic environment
- Demonstrated reliability and enthusiasm, leading to re-engagement the following year
- Chosen by the school administration based on trust, competence, and professionalism to work during summer breaks.
Education
High School Diploma -
NU-VISION HIGH SCHOOL
GASABO-KIGALI06-2025
Skills
- Communication, data handling, IT support, organization, professionalism, teamwork
- Client-focused problem solving under performance metrics
- Compliance adherence
- Data management
- High adaptability and fast learner
- Time management under performance targets
- Effective verbal and written communication
Languages
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Kinyarwanda
Native
Native
Certification
INTERNATIONAL CERTIFICATION OF DIGITAL LITERACY
Accomplishments
INTERNATIONAL ECONOMICS OLYMPIAD (2024 -TEAM RWANDA PARTICIPANT)
Timeline
Data Processing Contractor FIFA World Cup Tickets
Inkludi RW Ltd (Ballot Initiative Project)
12.2025 - 01.2026
Call Center Representative
CCI Rwanda
09.2025 - 11.2025
Entry Examination Assistant & IT/Data Assistant
Nu- Vision High School
07.2024 - 09.2025
High School Diploma -
NU-VISION HIGH SCHOOL