Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Professional Duties
References
Timeline
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Sabine Rudasingwa

Sabine Rudasingwa

Sales Woman
Kigali

Summary

A courteous, polite and well-spoken individual who is highly efficient and has excellent organizational skills. A self-motivated and ambitious individual now seeking out the challenging office management role with staff responsibility. Is able to work confidentially with professionalism and Integrity. Possess strong multi-tasking skills, with ability to simultaneously manage various project and schedules.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Internship

UNGUKA bank
10.2015 - 12.2015
  • Designing and installing well-functioning computer networks, connections and cabling
  • Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

Internship

Lemigo Hotel
09.2017 - 01.2018
  • Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill
  • Also worked as a cook for two months preparing food for guests.

Cashier Assistant

MAGDA Café
05.2018 - 02.2020
  • Handled cash and credit cards to finalize sales for the wait staff/to-go orders
  • Assisted host or hostess by answering phones to take reservations or to-go orders
  • Waited on customers, handled money and to-go orders as a cashier.

Coordinator

Retreat/Heaven Restaurant
01.2021 - 04.2021
  • Worked as a coordinator of retreat/heaven restaurant for 1 month
  • Currently teaching cuisine to young women before offering private lessons.

Customer care officer

Enz marketing consult authority
04.2014 - 04.2015
  • Airtel products marketing

F&B Manager

TRIPLE C
10.2022 - 04.2023
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Boosted customer satisfaction by implementing new menu items and service improvements.
  • Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
  • Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
  • Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
  • Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
  • Implemented quality control measures to maintain high standards of food preparation and presentation.

Customer Relationship Officer/Sales Manager

CZ Rwanda
07.2023 - Current
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
  • Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
  • Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Participated in industry conferences and networking events to establish lasting connections with potential clients and partners alike.
  • Conducted thorough analysis of customer data, identifying trends that informed future company initiatives aimed at improving client retention rates.
  • Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.

Education

Hospitality /hotel restaurant management

University of Tourism and Business
01.2016 - 05.2021

Advanced level in IT (Information technology)

APADE
01.2013 - 05.2015

Skills

MS officeundefined

Certification

I certify that the above information is valid to the best of my knowledge

Personal Information

  • Place of Birth: Rwanda/Kigali
  • Date of Birth: 10/13/96
  • Gender: Female
  • Nationality: Rwandese
  • Marital Status: Single

Professional Duties

  • Manages operations and office procedures, filing systems etc.
  • Ensures stationery supplies are maintained and ordered in a timely manner
  • Management of diaries and arranging meetings as required
  • Planning and organizing team meetings, events, conferences and annual reviews
  • Keeping track of project tasks, timelines, budgets and resources
  • Keeping project managers and senior managers informed and updated on project progress and issues

References

  • Jeanine Nzeyimana, 0788430818
  • Rushingabigwi François, 0788881504
  • Gashema Justin, 0788302655

Timeline

Customer Relationship Officer/Sales Manager

CZ Rwanda
07.2023 - Current

F&B Manager

TRIPLE C
10.2022 - 04.2023

Coordinator

Retreat/Heaven Restaurant
01.2021 - 04.2021

Cashier Assistant

MAGDA Café
05.2018 - 02.2020

Internship

Lemigo Hotel
09.2017 - 01.2018

Hospitality /hotel restaurant management

University of Tourism and Business
01.2016 - 05.2021

Internship

UNGUKA bank
10.2015 - 12.2015

Customer care officer

Enz marketing consult authority
04.2014 - 04.2015

Advanced level in IT (Information technology)

APADE
01.2013 - 05.2015
Sabine RudasingwaSales Woman