Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SABRINE UMUTONI

Kigali

Summary

Motivated and friendly worker a flexible schedule and willing to work over the weekends. Dependable and punctual with clean driving record. I work collaboratively with team members and provide excellent customer care service and support.

Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs and clear communicator.

Overview

8
8
years of professional experience

Work History

Operator and Customer Care

I&M BANK
12.2017 - Current
  • I handle all monetary and cash services in a bank
  • Vault and ATM custodian
  • I sell all bank products to customers
  • I provide proper customer care service to the bank customer
  • Cashier and customer care executive
  • Stationary and fournex company
  • Serves as secretary/receptionist for assigned supervisory personnel
  • Preparing correspondence including typing letters and reports; answers and directs telephone calls
  • Responding to complaints and requests for information; opens and distributes mail and incoming correspondence
  • Completing and maintains accurate records and reports; compiles and updates a variety of periodic reports and information
  • Operating a variety of office equipment including photocopiers, facsimile machines, and computers; inputs and retrieves data and text
  • Performing other related duties as requested or assigned
  • Cashier and customer care execution supermarket attendant – woodland
  • Cleaning the shelves and keeping stock neat and tidy
  • Helping customers with any queries, including showing them where items are
  • Large store specialization in one department such as grocery or chilled foods
  • Helping on the checkouts.
  • Utilized blueprints and schematics to position machinery and meet product specifications.
  • Kept accurate records of defective units or products.

Cashier and Customer Care Executive

Cashier And Customer Care Executive
Kigali, 01
01.2015 - 01.2017
  • Welcomed customers and helped determine their needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.

Education

Advanced primary diploma -

University of unilak

Skills

  • Computer skills
  • Microsoft word
  • Microsoft excels
  • Microsoft power point
  • Operational Requirements
  • Management skills & supervision

Languages

Kinyarwanda
Native language
English
Upper intermediate
B2
French
Proficient
C2

Timeline

Operator and Customer Care

I&M BANK
12.2017 - Current

Cashier and Customer Care Executive

Cashier And Customer Care Executive
01.2015 - 01.2017

Advanced primary diploma -

University of unilak

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SABRINE UMUTONI