Safina Iribagiza
Century Park Hotel and Residences
3
years of professional experience
1
Certification
4
Languages
I am ambitious, motivated and excellent in producing clear and concise reports. Additionally, I am a clear and effective communicator and work well individually as well as part of a team.
I'm an energetic, ambitious person who has developed a mature and responsible approach to any task or situation I am presented with. I am a dedicated, detail-oriented Front-office assistant with almost 3 years of experience using hotel management systems, including Fidelio, Opera PMS, and Opera Cloud- proven expertise in reservation management check-in/check-out procedures and ensuring seamless guest experience. Over six months of experience at Canal+ Rwanda, three months in a supermarket, and 3 years in the hospitality industry as a Front-Office Assistant in a reputable hotel. Proven ability to manage front desk operations, provide excellent customer service, and smooth day-to-day activities—adept at handling inquiries, managing reservations, and ensuring a positive guest experience. Possess strong communication skills and a proactive approach to problem-solving. I am eager to contribute dynamic skills to any assigned role.
Work History
Front Office Assistant
6 Months- Receptionist - Managing day-to-day front office operations utilizing Opera PMS.
- Reservationist - Proficient in handling reservations, check-in/checkout procedures, keeping in touch with booking channels like booking.com and Expedia, and replying to customer's messages in a polite manner.
- Collaborating with other departments to handle the client's queries.
- Running the Night Audit and submitting all the documents via administration emails.
- CURRENTLY AT CENTURY PARK HOTEL AND RESIDENCE
Program Manager
1 Year 4 Months- Formulate, organize, and monitor inter-connected projects
- Decide on suitable strategies and objectives
- Coordinate cross-project activities
- Lead and evaluate project managers and other staff.
- Develop and control deadlines, budgets, and activities
- Assume responsibility for the program’s people and members
- Assess program performance and aim to maximize
- Resolve projects’ higher scope issues and Prepare reports for program directors.
Front Office Assistant/WAITER
1 Year 10 Months- Receptionist - Successfully managed day-to-day front office operations utilizing Fidelio and Opera PMS.
- Reservationist - Proficient in handling reservations, check-in/check-out procedures, and ensuring accurate billing.
- Collaborated with the hotel staff to troubleshoot and resolve system-related issues.
- WAITER
- Communication: Effectively communicating with kitchen staff, other servers, and management.
- Hygiene and Safety: Adhering to health and safety regulations, including proper food handling procedures.
- Table Setup: Preparing tables with appropriate linens, silverware, and glassware.
- Stocking: Ensuring service stations are adequately stocked with necessary supplies.
- Training: Participating in training sessions to enhance service skills and product knowledge.
- Teamwork: Collaborating with other staff members to ensure smooth and efficient service.
- Standing for extended periods and working in various weather conditions.
- Assisting other departments as needed during busy periods.
- Responding to clients’ calls and emails and assisting them with their needs.
Child Protection and Education Intern
2 Months- Take on challenging and meaningful work assignments while developing my technical skills and gaining valuable hands-on experience.
- Participate in weekly Intern cohort sessions geared towards my professional development- networking workshops, career coaching, and more.
- Implemented and supported child protection and education programs, fostering positive outcomes for communities and children.
- Collaborated seamlessly with diverse teams, demonstrating adaptability and practical communication skills.
- I acquired a strong understanding of child protection principles and the complexities of educational initiatives.
- Committed to the mission of World Visions’, with a genuine passion for promoting the well-being and rights of children globally.
- Proficient in relevant skills, such as data analysis, community outreach, or program evaluation.
Customer Service/ Cashier
3 Months- Friendly and approachable demeanor with customers while purchasing products.
- Accurate and efficient handling of cash transactions.
- Ability to use cash registers, scanners, and other related equipment.
- Accurate processing of transactions and maintaining proper change levels.
- Ensuring pricing accuracy and identifying discrepancies.
- Proficiency in basic arithmetic for calculating totals, discounts, and change
- Multitasking between processing transactions and providing customer service.
- Ability to deal with customers’ complaints and ensure they are satisfied.
Front office agent
1 Month- Guest Relations Welcoming guests, providing assistance, and ensuring their needs are met throughout their stay.
- Reservations: Managing bookings, confirming reservations, and handling any changes or cancellations.
- Check-in/Check-out: Efficiently processing guest arrivals and departures, including room assignment and payment processing.
- Information Services: Providing details about the organization, its services, and local area information.
- Complaint Handling: Addressing guest concerns and working to resolve issues promptly and effectively.
- Communication Hub: Answering phones, directing calls, and managing mail and packages.
- Maintaining accurate guest information, transaction records, and other relevant data.
- Coordination: Working with other departments to ensure seamless service delivery.
- Security: Ensuring the safety and security of guests and visitors.
- Introduction to Leadership and Theology certificate.
Education
Bachelor - Travel and Tourism Management
Related Course works: Critical Thinking, Idea Generation, Futures Thinking, Systems Thinking and Gap Analysis
Primary
A’ level
O’level
Skills
MS WORD
MS EXCEL
INTERNET
Leadership Skills
Communication Skills
Collaboration Talent
Statistical Analysis
People Skills
Problem-solving Abilities
Word Processing
Database Input
Internet Research
Spreadsheet
Database Creation
PowerPoint
Interests
Reading Books
Watching Documentaries
Skating
Swimming
Traveling
Street Kids Services
Certification
International Trade Center– Kigali, Rwanda Dec 2022: Certification in Digital Upskills.
LANGUAGES
Kinyarwanda Native
Swahili- Proficient
English – Proficient
French- Intermediate
TRAININGS AND PRACTICAL SKILLS
- 2019-2020 Secretary at COADECO Company Limited
- 2021 Internship at Amazing Africa Tour Company
- 2021-2023 Front office agent at Nadza Escape Boutique Hotel
- 2023-2024 COADECO call center
- 2024-2025 cashier at century park hotel
- 2024-2025 waiter’s supervisor at century park hotel
- 2025-2025 head of procurement at century park hotel (promoted)currently
Timeline
Front Office Assistant
Century Park Hotel and Residences
07.2024 - 01.2025Read More
Program Manager
My Twin Foundation
04.2023 - 08.2024Read More
Child Protection and Education Intern
World Vision Rwanda
02.2023 - 04.2023Read More
Front Office Assistant/WAITER
Hotel Villa Portofino
07.2022 - 05.2024Read More
Customer Service/ Cashier
2000 Supermarket
02.2022 - 05.2022Read More
Front office agent
Africa College Of Theology
08.2021 - 09.2021Read More
Karugira Primary School
Primary
Read More
Ecole Secondary Islamique de Ruhengeri
A’ level
Read More
Groupe Scolaire Saint Mathien Busasamana
O’level
Read More
University of tourism, technology and business studies
Bachelor from Travel and Tourism Management
Read More