Sairam Gopalan
Kigali
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager- Country Head
Delta Enterprises Ltd
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Head of Operations
Akagera Business Group Ltd
02.2020 - 08.2022
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
Division Manager- Non Auto Divisions
Akagera Buisness Group Ltd
02.2016 - 01.2020
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Supervised daily planning, coordination and administration for division operations.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Delivered high-quality products or services consistently by maintaining strict quality control processes throughout the division''s operations.
Manager – Media Division / IT Manager
Akagera Business Group
10.2014 - 01.2016
- Administering media division to sell out the outdoor space like digital and non-digital
- Identified 'bottlenecks' and implemented new and improved processes and policies
- Managing handful of subordinates for various projects including digital infrastructure
- Creating operational reporting system and ensuring receiving of daily reports
- Introducing the following: Budgeting / Forecasting sales / Feasibility Study / Projections / GP Analysis
- Developed KPI system and Kaizen system reporting
- Setting up the stakeholder’s requirements
- Streamlining the electronics division represents Samsung / Beko / Elekta brands
- Planning and controlling change
- Overseeing inventory, distribution of goods and facility layout
- Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
- Examine financial data/statements and use them to improve profitability
- Managing the cost center for the divisions
- Generated leads and prospect customers
- Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement
- Improve the bottom line by ensuring opportunities are addressed and deals are closed.
Manager – Content Development
Akagera Business Group
12.2011 - 09.2014
- Amplified client base through social sites like Facebook/ Twitter/ LinkedIn/Google
- Managed company’s social media stream and advertised online marketplace with Facebook/Twitter/ LinkedIn / Google Plus
- Performed installation and setting up the Samsung Large Foramt Display (LFD) at various outlets and maintained through remote controlling the devices
- Accelerated sales process by clearly defining sales strategy in alignment with industries
- Utilized technology innovation and efficiencies to stimulate organic growth of our clients
- Administered the digital marketing technology, brand based marketing websites and customized email campaign for the same.
IT Developer & Logistics Operations & Coordinator
Akagera Business Group
10.2004 - 11.2011
- Analyzed & consulted with the marketing department to develop the documents for brochures, pamphlets, flyers & innovative advertisements
- Developed & maintained the website layouts and optimized the content of the website using variety of groundbreaking software and databases
- Worked with cross-functional departments (Sales, Service, Parts & Accounts) and trained them on 'Toyota New Modernized System' – called OASIS (Overseas After-sales Information System)
- Performed the following: Installation of windows 2003 server and exchange server 2003 (DELL)
- Configuration of DNS server and active directory like dial-up networking and broadband
- Troubleshooting of network and hardware problems and their rectification
- Systematization of the website for enclosure and monitored the appearance of the layout and graphics
- Managed network related issues like IP addressing, DNS, DHCP, IIS, Routing, Firewall
- Offered system backup and disaster recovery
- Created catalogue, brochures, pamphlets, flyers, 2D animated drawings, electronic materials and innovative designs
- Assisted, administered and directed operations of automobile software in the company
- Enhanced the photographs of the vehicles and automobile parts to display in the web as well as in the hoardings, brochures
- Maintained inventory, scheduling workers and deliveries, training employees, enforcing safety standards, and ordering merchandise
- Ensured proper compliance and adherence to export /import administration regulations.
ERP Troubleshooter
Akagera Business Group
10.2004 - 11.2011
- Managed fully automated module right from procurement analysis, importation, clearance, bonded-ware-house stocking (blue channel), internal transfers, costing, pre-delivery inspection, sales, warranty claims all built with TMC standards to provide on-time information that TOYOTA requires
- Offered service module controls garage workshop transactions like estimation, digital job-card creation, internal requisitions, labor charges, service invoices and so on
- Delivered analytical reports like customer traffic, lost-sales, field technical reports, standard & non-standard tasks profitability, profitability by department, key product grouping and so on
- Provided the following: Parts Logistics Key Performance Indices and Cost Management Indices which offered guidance to the management to monitor targets and control result through cyclic Kaizen Activities
- Data directly to ASIS (After Sales Information System) which comprises of labor management, time-logs, productivity and efficiency calculation, intelligent tester data maintenance and so on
- Supply management with guiding programs like Allocation Fill Rate, Shipment Fill Rate Reports
- Performed the following: Procurement management with reports like delivery due date compliance rate, order & delivery frequency
- Bin Maintenance, FIFO and BARCODE links.
Visual Designer
Mind Over Matter
01.2004 - 06.2004
Visual Designer
Dynasource Webware Private Limited
06.2003 - 12.2003
Education
Masters of Business Administration - General Systems
Alagappa University
01.2009
Bachelors of Science - Computer Science
Bharathidasan University
01.2003
Diploma - Web Designing Technology
Integrated Software Technology
01.2002
Advance Diploma - Java Programming
Computer Software College
01.2000
Diploma - Computer Application
Esha Computers (Advanced Software Technology)
01.1998
Skills
- Adobe Photoshop
- Dreamweaver
- Flash
- Fireworks
- Corel Draw
- Adobe Premier
- Flax
- JavaScript
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- HTML
- Sound Forge
- Corel Video Studio
- Adobe Premier PRO
- Audio & Video Editing Software
- SEO
- E-mail campaigns
- Google Adwords
- Corporate Blogging
- Social Advertising Campaigns
- MS Office
- Change Agent
- Collaborator
- Motivational Leader
- Communicator
- Mind Over Matter
- Thinker
- Planner
- Marketing Operations
- Business Development
- Labour Management
- Inventory Management
- Networking & Troubleshooting
- Content Strategy & Design
- Digital Communications
- Web Designing
- Revenue Expansion
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in [40%] growth of customer base.
- Used Microsoft Excel to develop KPI tracking spreadsheets.
- Acquired Kaizen Certificate.
Certification
- Video Editing
- Digital Communication
- Digital Visual Advertising
- TALLY package
Languages
English
Tamil
French
Kiswahili
Previous Experience
- Mind Over Matter, Visual Designer, 01/04/04, 06/04/04
- Dynasource Webware Private Limited, Visual Designer, 06/03/03, 12/03/03
Personal Information
- Title: General Manager / Head of Operations / Business Development / Division Manager / IT Systems / Supply Chain & Logistics
- Date of Birth: 08/18/83
- Marital Status: Married
Cricketer Played for Rwanda National Team
Nearly Played for 10 Years for the Rwanda National Team and travelled across African Continent from Ghana to South Africa.
Additional Information
- Parts Logistics Key Performance Indices and Cost Management Indices which offered guidance to the management to monitor targets and control result through cyclic Kaizen Activities
- Data directly to ASIS (After Sales Information System) which comprises of labor management, time-logs, productivity and efficiency calculation, intelligent tester data maintenance and so on
- Supply management with guiding programs like Allocation Fill Rate, Shipment Fill Rate Reports
Timeline
General Manager- Country Head
Delta Enterprises Ltd
09.2022 - Current
Head of Operations
Akagera Business Group Ltd
02.2020 - 08.2022
Division Manager- Non Auto Divisions
Akagera Buisness Group Ltd
02.2016 - 01.2020
Manager – Media Division / IT Manager
Akagera Business Group
10.2014 - 01.2016
Manager – Content Development
Akagera Business Group
12.2011 - 09.2014
IT Developer & Logistics Operations & Coordinator
Akagera Business Group
10.2004 - 11.2011
ERP Troubleshooter
Akagera Business Group
10.2004 - 11.2011
Visual Designer
Mind Over Matter
01.2004 - 06.2004
Visual Designer
Dynasource Webware Private Limited
06.2003 - 12.2003
Masters of Business Administration - General Systems
Alagappa University
Bachelors of Science - Computer Science
Bharathidasan University
Diploma - Web Designing Technology
Integrated Software Technology
Advance Diploma - Java Programming
Computer Software College
Diploma - Computer Application
Esha Computers (Advanced Software Technology)
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