Selemani Dieumerci
Kigali
Summary
Professional and diligent English Coordinator and Consultant, Multi - lingual English coordinator, with a track record of delivering excellent coordination and tutorial operations for highly regulated environments and intermediate profile corporate organizations. With Several years of English coordination and Tutorial experience gained working for a number of loading global influences, I have amassed a wealth of experience across business professionalism. My dedication to service has seen me win numerous gratitude for consistent delivery of exceptional business operations, and I am proven in my ability to maintain the security, operational efficiency and cleanliness of high volume, security critical language coordination functions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Call Center Agent
GROUP VIVENDI AFRICA/ ITM /VIPP INTERSTIS
05.2020 - Current
- Acting as the first post of contact for delivering English knowledge to trainees of different countries such as Gabon, Democratic Republic of Congo, Congo Brazzaville, China, and mainly Rwanda
- Training learners to an extent level of the spoken language
- Paving a way for trainees to allowing them have an ease fluency of the language
- Coordinating trainers from different sites in language pilot training project
- Applying stronger methods to influence learners training
- Organizing debates and seminars for a better amelioration of well-spoken language connecting them with different schools based language training
- Providing English tutorial at residential places for those in need.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Diploma -
Cleverland Tvet School Matimba
Nyagatare, Matimba01.2022
Certificate -
Bright High School Busega
Uganda, Kampala01.2019
Certificate -
Groupe Scholaire Consulaire Congolais
Kigali, Gikondo01.2014
Skills
- Business Administration
- Call Handling
- Microsoft Office Suite
- English Tutorial
- Payment Processing
- Language Interpretation
- English coordination
- Evacuation Procedures
Certification
I declare under penalty of perjury that the statements made are true and complete.
Languages
English
Proficient
C2
French
Advanced
C1
Kiswahili
Advanced
C1
Kinyarwanda
Upper intermediate
B2
Personal Information
Title: English Coordinator and Consultant
References
- ALOMBA albert akate, +250789096638
- Josias WEMA, +250786133342
Hobbies and Interests
- The engagement with computers and modern gadgets is pivotal, as it enhances digital literacy and fosters an understanding of contemporary technological advancements.
- The pursuit of knowledge through reading books and watching documentaries is vital for intellectual growth and a comprehensive understanding of diverse subjects.
- Traveling and exploring new regions is crucial for gaining cultural insights and enhancing global awareness.
- Participation in football and basketball is essential for fostering teamwork, physical fitness, and strategic thinking.
- I confirm that the practice of listening to music is profoundly relevant for nurturing creativity and maintaining psychological balance.
Timeline
Customer Service Call Center Agent
GROUP VIVENDI AFRICA/ ITM /VIPP INTERSTIS
05.2020 - Current
Diploma -
Cleverland Tvet School Matimba
Certificate -
Bright High School Busega
Certificate -
Groupe Scholaire Consulaire Congolais
I declare under penalty of perjury that the statements made are true and complete.
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