Shema Ange
Kigali
Summary
Determined Business Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
8
8
years of professional experience
Work History
Chief Executive Officer
M&S Restaurant
10.2022 - Current
- Directed technological improvements, reducing waste and business bottlenecks.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Senior Flight Attendant
RWANDAIR
06.2016 - 09.2022
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Achieved high levels of customer satisfaction ratings consistently through proactive problem-solving approach in addressing passenger concerns.
- Advised passengers of flight regulations to maximize safety and security.
- Collaborated with flight crew to maximize smooth and safe flights.
Education
BBA - Accounting
Kigali Institute of Management
Kigali03.2015
Skills
- Employee Coaching
- Investor Relations
- Revenue Generation
- Contract Negotiation
Timeline
Chief Executive Officer
M&S Restaurant
10.2022 - Current
Senior Flight Attendant
RWANDAIR
06.2016 - 09.2022
BBA - Accounting
Kigali Institute of Management
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